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Onsite Hospitality Manager

Landing

Austin, TX

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JOB DETAILS
SKILLS
Customer Experience, Follow Through, Genetics, Housekeeping/Cleaning, Investment Management, Legal, Military, Onboarding, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Property Maintenance, Property Management, Rentals
LOCATION
Austin, TX
POSTED
Today
About LandingSince 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.Aboutthe roleThis is a property ownership role. You will manage at least 30 units at one of our properties in Austin, TX Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing's platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.You'll live onsite, which means you're close to the action-able to jump in quickly when issues come up and build real, in-person relationships with guests and property partners.If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like - and the playbook is still being written.This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.What you'll own* Reservation management across direct and OTA channels - including Landing bookings and platforms like Airbnb and Booking.com* Member experience from booking through checkout - tickets, inquiries, escalations* Property and housekeeping partner relationships* Market KPIs: NPS, CSAT, cleaning quality, growth* Reservation coordination and maintenance escalation with property management teams* Onboarding, installation, desinstallation, and launching of units at your propertyWhat we're looking for* Requires living and working on-site at the property* Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait* Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions* Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them* Ability to triage under pressure - three things are urgent at once, you know which one to move on first* Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhereWork Schedule & AvailabilityThis role does not follow a traditional or fixed schedule. Due to the nature of onsite guest operations, regular work outside of standard business hours is expected, including evenings, weekends, and holidays. Schedules are driven by business needs. Flexibility is required to support guest operations.What we offer* Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.* Competitive compensation: $50,000-$55,000 base salary (based on experience) + performance bonus of up to 25% of base salary + housing* Stock Options* Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options* Retirement support: 401(k) plan + access to ImmediatePay* Generous paid time off policy to support work-life balance* Travel perk: $750 USD annually in Landing StaysLanding is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.

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Landing

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