Onsite IT/EMR Technician

Onsite IT/EMR Technician

The Onsite IT/EMR Technician provides hands-on technical support across clinic and business locations, combining field support with entry-level Electronic Medical Record (EMR) assistance. This role troubleshoots hardware, peripherals, and basic EMR workflows, coordinates with centralized IT teams, and ensures staff have the reliable tools needed to support uninterrupted patient care. This position will work primarily out of our Taylorsville, UT location with travel to clinics as needed.

Knowledge, Skills, and Abilities:

• • Strong hands-on hardware and software troubleshooting abilities.

  • Foundational knowledge of Windows operating systems, Microsoft 365, network connectivity, and clinical peripherals.

  • Basic understanding of healthcare operations, clinical workflows, and EMR navigation.

  • Excellent communication, customer service, and documentation discipline.

  • Ability to handle high-pressure situations calmly, prioritizing patient-impacting issues.

Essential Functions and Duties:

• Onsite Technical Support: Troubleshoot and resolve physical hardware, software, connectivity, and peripheral issues for desktops, laptops, printers, scanners, phones, and signature pads, responding to tickets that require physical presence, supporting all staff and coordinating with Help Desk staff when on-site troubleshooting is required.

• EMR Specialist I Support: Assist users with routine EMR issues (login access, scheduling, scanning, tasking, documentation, prescriptions, and referrals) and problem solve core issues. Document EMR issues clearly with technical steps for reproduction as well as urgency/escalation notes. Escalate complex EMR build, configuration, interface, reporting, billing, provider, or vendor-related issues to EMR Specialist II or EMR Administrator.

• Device Deployment & Lifecycle: Install, configure, relocate, and retire endpoint hardware. Prepare workstations according to IT standards and verify network/EMR readiness before deployment. Perform proper inventory standards and remove outdated, damaged, or retired equipment for disposal, reuse, or tracking.

• Peripheral & Network Troubleshooting: Support local/network printers, label printers, and clinical scanners. Perform basic physical network troubleshooting (cabling, port checks, Wi-Fi connectivity) and coordinate complex infrastructure fixes with the network team.

• Clinic Moves & Changes: Support office relocations and department reconfigurations, collaborating with facilities, vendors, and leadership to minimize downtime. Document completed moves, equipment changes, access needs, and follow-up work required.

• Ticket Management & Communication: Maintain accurate, timely documentation in the ticketing system. Prioritize issues based on patient care impact and translate technical concepts into plain language for clinical users. Maintain professionalism during urgent, high-pressure or patient-care impacting situations.

• Compliance & Security: Strictly adhere to HIPAA, privacy, cybersecurity, and data protection policies when handling equipment, credentials, and patient-related workflows. Report suspected phishing, malware, unauthorized access, lost equipment, privacy issues, or security concerns according to policy.

Education and Experience:

• High School Degree or equivalent.
• 1 year experience in desktop support, help desk, healthcare technology, or EMR support, preferred.
• Valid driver's license and reliable transportation for travel between clinic locations.

Physical Requirements and Working Conditions:

• May require lifting/moving desktops, computer peripherals, and other equipment.
• Repetitive motion associated with operating a computer and other office equipment
• May require occasional evening or weekend work during upgrades, moves, outages, go-lives, or special projects.
• May require participation in an on-call or escalation rotation, if assigned.
• Requires working in clinics, business offices, IT work areas, and remote support environments, including needed travel for in-person visits.

Granger Medical Clinic offers competitive wages and excellent benefits.

Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.