JOIN THE BEST TEAM IN SPORT & SPIRITAt Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.Location: Onsite Memphis TNWork Hours: Monday-Friday 8am-5pmApplicants must be authorized to work in the U.S. without current or future sponsorshipHOW YOU WILL MAKE AN IMPACTThis role requires a combination of superior customer service skills and technical aptitude. You will be responsible for providing LevelI technical support for desktop, laptop, phone, mobile device, hardware, software, printers, peripherals, and other break/fix services. Provide timely resolution of incidents on behalf of end users, customers, and appropriate technical staff.WHAT YOU WILL DOProcess LevelI incidents and service requestsMonitor respective queues and handle tickets to ensure incidents and service requests are addressed in a timely mannerMaintain situational awareness to identify and report issues that are not in compliance with established policy or that pose a threat to the effectiveness or integrity of the IT environmentDetailed communication with end users as required to keep all parties informed of issues, progress, changes and resolutionsMonitor network and systems alerts and respond accordinglyCoordinate activities with Service Desk, Infrastructure and ProcurementMaintain commitment to continuous process improvementWillingness to be available for after-hours support and able to work extended hours when necessaryAll other IT tasks as assignedQUALIFICATIONSSkills and Abilities:Self-motivated achiever who gains satisfaction from providing excellent customer serviceHigh degree of initiative, mature judgment, and discretionConsistently seeks to develop self and skills needed to be prepared for future opportunitiesProven track record of handling tasks single-handedlyProfessional, teachable, willing to learn and open mindedTechnical certifications such as CompTIA A+, N+, MCP, MCSA, CCNAITIL Service Management exposureStrong knowledge of various technologies and practices including Microsoft Windows, Microsoft Office, Remote Desktop support, and basic LAN/WAN conceptsMust perform well in high-energy, dynamic and team-oriented environmentsAbility to work onsite as this is an in-office position to support the end usersAdeptness with Microsoft Office365 and productivity applicationsDemonstrated knowledge in Microsoft server configuration and administration including Active Directory and GPOsExperience & Education:High School Diploma/GED Required, College or Undergrad preferredExperience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.3-5 years of desktop support, customer support and/or helpdesk experience3-5 years of experience with Microsoft Operating Systems in a support role3-5 years of hands on experience with end-user support processes for workstations, servers, mobile devices and peripheralsPhysical Demands and/or Work EnvironmentThis job operates in a professional office environment. The role is a mix of being sedentary and walking around the facility with meeting with and supporting end users. This role is expected to be in office.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.OUR VALUESService - We lead with heart. We champion community.Passion - We love what we do. It fuels our purpose.Integrity - We do what we promise. We own our actions and decisions.Respect - We earn it by giving it. Because everyone deserves it.Innovation - We never stop striving to be better. For ourselves and our community.Transparency - We are committed to openness and honesty in everything we do.OUR BENEFITSWe are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:Comprehensive Health Care BenefitsHSA Employer Contribution/ FSA OpportunitiesWellbeing Program401(k) plan with company matchingCompany paid Life, AD&D, and Short-Term DisabilityGenerous My Time Off & Paid HolidaysVarsity Brands Ownership ProgramEmployee Resource GroupsSt. Jude Partnership & Volunteer OpportunitiesEmployee Perks including discounts on personal apparel and equipmentVarsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.#J-18808-Ljbffr