Onsite IT Support Specialist

Do you thrive in a fast-paced, active construction environment? Do you enjoy solving technology issues quickly and keeping field teams productive?  Are you comfortable being the go-to onsite resource for connectivity, desktop support, and jobsite technology needs? If the answer is “Yes!” then we have an exciting opportunity for you. We are ARCO, a Family of Construction Companies.

This role is focused on execution, issue resolution, service continuity, and minimizing field downtime in an active construction environment. The position is responsible for maintaining reliable connectivity, supporting end-user technology, coordinating with internal IT teams and external service providers, and quickly resolving issues that could impact business continuity, field productivity, or jobsite operations. 

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services. 

• Serve as the primary point of contact for onsite field technology support at mission-critical job sites 
• Provide daily hands-on support for Superintendents, project teams, and field staff 
• Own onsite issue intake, triage, follow-up, and closure for field technology needs 
• Troubleshoot and resolve Wi-Fi network issues affecting site connectivity and end-user productivity 
• Coordinate with managed service providers (MSPs), internet vendors, and other third-party partners to address onsite internet outages, performance issues, and escalation items 
• Support and troubleshoot Starlink connectivity and related hardware at remote or temporary job sites 
• Provide support for 5G mobile network connectivity, including hotspots, routers, and mobile failover solutions 
• Troubleshoot desktop, laptop, docking station, monitor, printer, scanner, and peripheral issues 
• Diagnose and resolve software, hardware, Windows, and Microsoft 365 issues in a timely manner 
• Support Procore users with navigation, access, permissions, and basic functionality troubleshooting 
• Assist with setup, imaging, deployment, onboarding, and maintenance of onsite IT equipment and network devices 
• Document incidents, resolutions, recurring issues, and action items in an organized manner to support service improvement and operational continuity 
• Follow defined support processes, escalation paths, and ticket management expectations to ensure issues are properly tracked and resolved 
• Proactively identify recurring issues and recommend practical solutions to reduce field downtime 
• Partner with internal IT teams and field leadership to ensure support issues are prioritized and resolved with urgency 

• 3-5 years of experience in onsite IT support, desktop support, or field support roles 
• Strong working knowledge of Windows environments and Microsoft 365 
• Experience troubleshooting Wi-Fi networks in business or job site environments 
• Experience working with MSPs, internet service providers, or third-party vendors to restore or improve on-site connectivity 
• Hands-on experience supporting desktop and end-user computing environments 
• Working knowledge of networking fundamentals, including wireless connectivity, internet troubleshooting, device configuration, and mobile connectivity solutions 
• Experience supporting mission-critical environments where responsiveness, uptime, and field productivity are essential 
• Strong problem-solving skills with the ability to work independently onsite and make sound decisions within established support processes 
• Strong communication skills and the ability to support non-technical field personnel while coordinating effectively with technical teams, vendors, and business stakeholders 
• Experience documenting work, managing tickets, and maintaining clear follow-up through issue resolution 
• Ability to be physically present on-site for 8 to 9 hours per day 
• Ability to move throughout large construction sites and active project areas for extended periods of time 
• Ability to safely access elevated work areas using ladders, personnel lifts, or boom lifts in accordance with site safety requirements and training
• Ability to comply with site safety standards, including required PPE and jobsite access protocols 

EOE, including disability/vets