Communication Skills, Dental Insurance, Documentation, Driver's License, Hardware Administration, Hardware Installation, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, On Site Support, Peripheral Hardware, Problem Solving Skills, Reimbursement, Software Administration, Software Configuration Management, System Operations, Systems Administration/Management, Systems Maintenance, Technical Support, Vision Plan
About the role
As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.
We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.
What you'll do
- Provide desk-side support for hardware and software issues, including PCs and peripherals.
- Install, configure, and troubleshoot IT systems and applications.
- Ensure the smooth operation of IT systems and networks on-site.
- Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
- Maintain documentation of IT systems, procedures, and configurations.
- Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
- Provide desk-side support for hardware and software issues, including PCs and peripherals.
- Install, configure, and troubleshoot IT systems and applications.
- Ensure the smooth operation of IT systems and networks on-site.
- Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
- Maintain documentation of IT systems, procedures, and configurations.
Qualifications
- High School degree or equivalency required.
- Approved to work in the US with a valid driver's license.
- Basic PC and peripheral experience required.
- Familiarity with MS365 is favorable.
- Punctual, courteous, and professional demeanor required.
- 1-2 years of support experience and willingness to learn are favorable.
- Dependable transportation to the customer site is required.
- Must be located in the Cleveland, OH area due to the onsite engagement.
- The ability to get stuff done (there’s no room on our ship for slackers)
- Passion for Technology (duh!)
- Heart to always do the right thing and admit mistakes (they will happen and its ok)
- Good communication skills (willing to give and receive constructive feedback)
Additional Information:
- Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
- 4 days onsite: 7:00 AM - 4:00 PM Central Time Zone
- 1 day remote: 7:00 AM - 4:00 PM Central Time Zone
- Please include a brief cover letter with your resume describing why you want to work for IT Voice.
- Position reports to the Director of IT of IT Voice customer, but will be part of the IT Voice technical support team.
- Minimum of 3 days on the customer site and potentially 5 days per week.
- Immediate opening and needs to be filled as soon as possible.
- We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.
What We Offer
- Base Salary: $55K-$65K/year
- Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
- Growth: Career advancement opportunities in a growing, people-first organization.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Travel reimbursement
- Vision insurance
Work Location:
Cleveland, OH (On-Site)
Company Website:www.itvoice.com