IT Asset management & Support Ovation Workplace Services
Piscataway, NJ7 days ago
- $35,000–$47,840 Per Year
- Full-time
Onsite IT Support Technician – Pharma Manufacturing (Desktop / Field Support)
Iconma
- Raritan, NJ
- 14 days ago
- $29.29–$34.29 Per Hour
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- 1st Level Supportunmatched
- Apple iMacunmatched
- Change Managementunmatched
- CompTIA Network+unmatched
- Computer Scienceunmatched
- Corrective Actionunmatched
- Customer Satisfactionunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Data Collectionunmatched
- Desktop PCunmatched
- Document Scannersunmatched
- Documentationunmatched
- Drug Manufacturingunmatched
- Equipment Replacementunmatched
- Ethernetunmatched
- GxPunmatched
- Hardware Repairunmatched
- Health Planunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Laptop PCunmatched
- Linux Operating Systemunmatched
- Manufacturingunmatched
- Metricsunmatched
- Microsoft Windows Operating Systemunmatched
- Network Administration/Managementunmatched
- Network Attached Storage (NAS)unmatched
- Network Connectivityunmatched
- Network Integrationunmatched
- Network Routingunmatched
- Network Supportunmatched
- Network Switchingunmatched
- On Site Supportunmatched
- Performance Metricsunmatched
- Preventative Maintenanceunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Project Executionunmatched
- Radio Frequencyunmatched
- Root Cause Analysisunmatched
- Sales/Support Engineering (SE)unmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Symantec NetBackupunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Wireless Communicationsunmatched
Description
Our Client, an IT Services and Consultant company, is looking for an Onsite IT Support Technician – Pharma Manufacturing (Desktop / Field Support) for their Raritan, NJ location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
- Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
- Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
- IT Equipment integration with AD, Network, NAS.
- Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
- Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level
- Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support
- Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination
- Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage
- Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems
- Follow all security, compliance, validation, and change management processes
- Networking Knowledge & Responsibilities:
- Provide first-level network support for site connectivity issues
- Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching
- Assist with switch port activations, cable tracing, and device connectivity validation
- Coordinate with centralized network teams for escalations
- Network + Certified preferred or equivalent hands-on networking experience
- Success Metrics / KPIs
- Incidents and requests resolved within SLA
- Mean Time to Repair (MTTR)
- First-time fix rate and reduction in repeat incidents
- Accuracy and completeness of ticket documentation
- Preventative maintenance tasks completed on schedule
- Audit readiness and compliance adherence
- End-user satisfaction metrics
Requirements:
- Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience
- 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment
- Hands-on experience with Windows-based systems; basic Linux exposure preferred
- Must have GxP environment experience
- Knowledge of NetBackup & Rubrik
- Working knowledge of ITSM tools and endpoint management
- Experience supporting RF devices, scanners, printers, and shop floor PCs
- Years of Experience: 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Raritan, NJ |
| Industry | Management Consulting Services |
| Salary | $29.29–$34.29 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.