Onsite Lead Service Engineer 6503285

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Operational and technical lead

• Coordinate Field Services delivery and participate in KT activities

• Serve as the primary operational liaison with the client

• Provide day to day team direction and delivery oversight

• Escalate risks and maintain accountability for service delivery

• Workplace and End User Support

• Support PCs, laptops, mobile devices, peripherals, and workplace equipment

• Assist with video conferencing systems, monitors, printers, phones, and projectors

• Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS)

• Troubleshoot basic hardware software and connectivity issues

• Provide friendly customer focused support to end users Support walk up IT desks or kiosks when required

• Smart Hands and Infrastructure Support Provide smart hands support for servers network devices and site equipment under remote guidance

• Assist with cabling patching and basic rack activities

• Support simple PDU connections following instructions

• Help with basic router and switch installations

• Assist with datacenter related tasks and backup activities Asset and Service Management

• Update asset and CMDB records

• Handle tickets and requests in ITSM systems

• Support inventory management and spare parts handling Perform device decommissioning and disk wipe tasks

Engineer will operate on a hub and spoke model providing onsite support to nearby sites within Houston, TX 5 days a week.