Onsite Lifestyle & Resident Coordinator (San Diego)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Role Summary

The Onsite Lifestyle & Resident Coordinator greets and provides excellent customer service to all residents and their guests that visit the clubhouse, provide operational support to the management team, and execute all lifestyle event functions for the community.

Responsibilities

• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members, as needed
• Field all resident phone calls and provide information to answer resident questions, or direct to the appropriate department
• Manage all incoming email messages in CiraNet and provide responses or assignments to the appropriate department within 24 hours of receipt
• Welcome new residents and review the welcome packet with them, including community rules, access control, policies & procedures, environmental control, and property improvement procedures, board meeting schedule, and community events
• Coordinate clubhouse and common area resident rentals, ensuring satisfaction for the resident's rental, calendar coordination to ensure no conflicts, and adequate time for post-event inspection for damage, cleaning, etc.
• Manage association events and common area reservation rental calendars to ensure scheduling conflicts between rental events, board meetings, post-event inspections, cleaning, and maintenance
• Plan, coordinate, promote, and implement community-wide, large-scale quarterly events
• Act as the association's social committee liaison and solicit input and involvement from residents by attending committee meetings
• Secure all entertainment, food, decorations, and items necessary to execute the event
• Document event costs, details, layout, and planning details on association-owned tracking software to ensure trackability for the event execution over time
• Photograph community events and resident participation at each event
• Track event attendance and feedback over time to gauge resident engagement and assess lifestyle program success
• Manage all association communication channels, including, but not limited to, e-newsletter platform, paper newsletter publications, local news outlets, and Lifestyle magazine publications, and the association's public-facing website
• Complete clerical/administrative tasks as directed by the General Manager

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

Please apply only if you meet the following minimum qualifications:

• At least 2 years of experience coordinating lifestyle programming, resident services, community engagement, or events for a homeowners association (HOA), condominium association (COA), master-planned community, country club, active adult community, apartment community, or similar residential community. HOA or community association experience is strongly preferred.
• Associate's degree or higher in Event Management, Communications, Marketing, Hospitality, Recreation, Public Relations, Fine Arts, or a related field, or equivalent professional experience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays, to support community events from setup through cleanup.
• Valid driver's license, reliable transportation, and the ability to transport event materials and supplies between vendors and community facilities.
• Successful completion of a background check and pre-employment drug screening.

Professional Experience & Technical Qualifications

• Demonstrated experience planning, coordinating, and executing multiple community events simultaneously while managing competing deadlines.
• Experience creating and monitoring event budgets, tracking expenditures, processing invoices and receipts, and ensuring events remain within approved budget allocations.
• Experience working with vendors, entertainers, caterers, and contractors, including scheduling, communication, and event-day coordination.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn community management software and event registration platforms.
• Experience maintaining accurate records, organizing documentation, and preparing reports or event summaries.
• Comfortable using social media, email marketing platforms, and digital communication tools to promote community events and resident engagement.

Professional Skills

• Demonstrated ability to communicate professionally with residents, homeowners, Board members, committee volunteers, vendors, and management staff in both written and verbal formats.
• Strong organizational skills with the ability to prioritize multiple projects while maintaining attention to detail.
• Ability to make sound decisions and resolve resident or event-related concerns professionally in a fast-paced environment.
• Ability to maintain confidentiality regarding resident information, Association business, and Board matters.
• Ability to work independently while collaborating effectively with committees, Board members, volunteers, and the community management team.
• A customer-service mindset with the ability to build positive relationships while maintaining professionalism and enforcing Association policies when necessary.

Preferred Qualifications

• Previous experience working directly for a homeowners association, condominium association, or community association management company.
• Experience working with volunteer committees and Boards of Directors.
• Experience planning community events for audiences of 100-500+ attendees.
• Experience creating newsletters, flyers, social media content, or other resident communications.
• Experience with budgeting, sponsorship solicitation, or fundraising for community events.
• Knowledge of HOA governance and resident relations.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The work environment characteristics are normal office conditions at the community center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay and Benefits

$70,000-$80,000, depending on education and experience.

Benefits include:

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.