Onsite Print Administrator

Kforce Inc

Dearborn, MI

JOB DETAILS
SKILLS
1st Level Support, Consumer Electronics, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Identify Issues, Manufacturing, Printers, Service Level Agreement (SLA)
LOCATION
Dearborn, MI
POSTED
18 days ago

Kforce is immediately seeking an experienced Onsite Print Administrator in support of our consumer electronics client in Dearborn, MI.

Summary: The primary role of the Onsite Print Administrator is to provide first level support for printer issues. This person should be able to locate printers in an office or manufacturing plant environment. The Onsite Print Administrator should be able to change toners, fusers, rollers and have good technical aptitude for triaging printer, scan, copy, and fax issues. This role will be responsible for documentation, escalation, and communicating details of a service call to the Service Desk and the customer. The successful candidate will effectively address service tickets while keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Replace toner and maintenance kits
  • First level diagnosis and troubleshooting of printer hardware issues
  • Address paper jams and other minor printer issues (excluding paper replacement (customer)
  • Install spare units as necessary to meet SLA requirements
  • Build positive relationships with customers, coworkers, and vendors

About the Company

K

Kforce Inc

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/