Job Title: Onsite Print Administrator
Location: Reno, NV
Duration: Contract - 24 months
Pay Range: $22.29/hr $29.18/hr (W2)
Job ID: 410186
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Field Technical Support Representative V (Onsite Administrator - Print, OSA Level II) to join our team in Reno, NV. The ideal candidate will have strong experience in onsite print fleet support, incident management, and customer relationship management, and a proven ability to deliver proactive and reactive services that maximize device uptime and customer satisfaction.
Responsibilities:
- Monitor systems to detect performance issues and resolve technical problems using established protocols.
- Provide high-quality customer support by clarifying needs, addressing inquiries, and escalating issues per procedures.
- Conduct routine installations, configurations, and scripted change management activities.
- Identify incident trends, adhere to SLAs, and follow incident, change, and problem management processes.
- Manage consumable inventory, replace toner and paper, and ensure adequate supplies at customer sites.
- Clear paper jams, assist end users with device functionality, and perform initial troubleshooting.
- Coordinate with HP software-branded support and swap devices with spares as needed.
- Collect usage pages per device as needed and report customer dissatisfaction to CSM/SDM.
- Mentor and coach new hires on work processes and procedures and provide leadership to Field Technical Support Representatives.
- Align work with operational plans, maintain data confidentiality, and meet production and response-time goals.
Required Skills & Qualifications:
- Proficiency supporting enterprise print devices and related software in heterogeneous data center or office environments.
- Strong knowledge of operating systems, UNIX fundamentals, and networking basics relevant to device connectivity and queues.
- Demonstrated expertise in incident, change, and problem management with proactive escalation to prevent outages or data loss.
- Excellent customer relationship, communication, and presentation skills, verbal and written.
- Ability to perform under high-pressure situations with strong planning, problem-solving, analysis, and negotiation skills.
- Education: Minimum Vocational/Diploma/Associate Degree in a technical field with 6+ years related experience, or Bachelor's degree with 4-6 years relevant experience.
Preferred Skills:
- Experience supporting a full range of HP products and proactive account management meeting HA/MCS qualifications.
- ITIL knowledge or certification with the ability to communicate business and IT alignment value.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Work Arrangement: Full time at the Customer Site. Work On Site Required. Client Interface Required.
- Overtime: Not required. Dress Code: Business Casual.
- Location Specific: Candidates must reside in Reno, NV or commute daily to the customer site.
- Ship-to Address: 975 Kirman Ave, Reno, NV 89502, US.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.