Onsite Role_IT - Geek Street Technical Support 2_Austin, TX

TPI Global Solutions

AUSTIN, TX

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JOB DETAILS

SALARY

$31.11–$32.84 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Android, Command Line, Communication Skills, Computer Security, Customer Relations, DNS (Domain Name System), Documentation, Establish Priorities, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mac Operating System, Microsoft Windows System Administration, Mobile Devices, People Management, Presentation/Verbal Skills, Privacy Controls, Support Documentation, Team Player, Technical Support, Time Management, Wide Area Network (WAN), Windows PowerShell, Workflow Analysis, Writing Skills, iOS

LOCATION

AUSTIN, TX

POSTED

8 days ago

Title: IT - Geek Street Technical Support 2
Client: AMD
Duration: 12 Months + Extension
Location: Austin, TX

Job Description:
THE ROLE:
Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
ONSITE:
This is an on-site position, as this is a hands-on technical support role.

WHAT YOU'LL BE DOING:
Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.
Analyzing technician (peer) workflows to identify areas of improvement and optimization.
Identifying technician workflows which do not have supporting process documentation.
Assisting the IT team with system provisioning and device refresh/replacements.?
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:
Basic understanding of Windows troubleshooting.
Android/iOS familiarity.
Customer-oriented mindset.
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:?
PowerShell or command line (CLI) familiarity
CompTIA A+ certification?
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:
Someone who can comfortably navigate a PC to perform basic troubleshooting
People who can patiently take the time to understand an issue in order to properly document it
Candidates who have an interest in technology and who work well in a customer-facing role
Good communication skills, both verbal and written, for assisting users and documenting issues
Ability to work in a team and learn from others
Patience and a customer-focused attitude to help non-technical users
2-4 years of experience requested

Sudheer Paswan
Sr Executive Resourcing | TPI Global Solutions
+1 4706329257
s

pawan@tpiglobalsolutions.com

;
www.tpiglobalsolutions.com

About the Company

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE

1 to 9 employees

INDUSTRY

Computer/IT Services

FOUNDED

2016

WEBSITE

https://www.shglobalsolutions.com

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