Onsite Service Technician

Metasys Technologies, Inc.

Rochester, NY

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Automotive Repair and Maintenance, Background Investigation, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Driver's License, Electrical Components, Electricity, Electromechanics, Identify Issues, Insurance, Knowledge Base, Lift/Move 50 Pounds, Maintenance - HVAC, Military, On Site Support, Problem Solving Skills, Schematics, Service Level Agreement (SLA), Telephone Skills, Time Management, Training/Teaching

LOCATION

Rochester, NY

POSTED

30+ days ago

Primary Responsibilities: Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction. Use electro-mechanical skills to repair devices. Client provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Client personnel as required. Deliver customer training on assigned products to improve end user knowledge of equipment functionality Skills and Qualifications: Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines. Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components. Heres what success looks like in the first 60 days: You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture - Clear expectations in reference of call load, territory alignment and client satisfaction - Thorough knowledge base of the equipment and inventory needs to support your territory - Able to actively and correctly complete service calls independently. Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/

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