Onsite Support Service Engineer

Job title: Onsite Support Service Engineer

Work Location: Irvine, California - Onsite

Is Skype/ Webex interview? Ok

Is this onsite/remote position: Onsite(full time to be at Irvine)

If onsite, will you be considering relocation candidates: Yes

Does this position require Visa independent candidates only? Yes

Minimum years of experience: 5-8 Yrs

Job Description:

The Office Onsite Support OOS Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA.

The role requires strong experience in deskside support, hardware lifecycle services, incident request handling, asset coordination, and user support in an enterprise environment. The engineer will act as the primary onsite contact for IT operational support and ensure timely resolution of tickets,

Provide onsite support for laptops, desktops, docking stations, monitors, printers, mobile devices, and peripheral equipment.

Troubleshoot and resolve hardware, software, network connectivity, VPN, email, and collaboration tool issues.

Provide support for Windows, Mac, and basic mobile device troubleshooting where applicable.

Deliver support for Walkin desk tech bar floor support activities as required.

Please provide the TOP skills, and the years of experience that you'll consider:

3-5 years of experience in IT Support / IT Service Operations / ITSM.

Strong hands-on experience in:

Incident Management

Service Request Fulfillment

Proven expertise in remote troubleshooting of Operating Systems and Applications.

Experience in SLA/KPI monitoring, tracking, and adherence.

Good understanding of the ITIL framework and best practices.

Working knowledge of IT Asset Management (hardware and software lifecycle).

Experience with ITSM tools such as ServiceNow or equivalent.

Hands-on experience with remote support tools (e.g., Bomgar).

Strong analytical and troubleshooting capabilities.

Excellent verbal and written communication skills.

Ability to work independently as well as collaboratively within a team.

Flexibility to work in rotational shifts or extended support hours, if required.

Any additional information you would like to share about the project specs/nature of work:

ITIL Foundation Certification.

Experience in enterprise or managed services environments.

Exposure to SLA/KPI dashboards, reporting, and performance tracking.

Advanced experience with Bomgar or similar remote support tools.