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Client Services Jobs in Tacoma, WA

Onsite Support Services Coordinator I

Saicon Consultants Inc

Tacoma, WA

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JOB DETAILS
SKILLS
Business Solutions, Computer Hardware, Computer Servers, Computer Software, Computer Systems, Customer Support/Service, Database Backup, Desktop Administration, Desktop PC, Documentation, Hardware Installation, Hardware Repair, Hardware Upgrades, High School Diploma, Hospital, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Operating System, On Site Support, Organizational Skills, Presentation/Verbal Skills, Software Administration, Software Installation, Software Upgrades, Systems Administration/Management, Technical Support, Willing to Travel, Writing Skills
LOCATION
Tacoma, WA
POSTED
5 days ago
Job Description:
  • The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.
  • Essential Functions:
  • Deployments of new computer hardware or moves, and existing computer operating system upgrades
  • Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Remote and basic desk-side technical support including remote control of end-users' devices
  • Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
  • Working independently to troubleshoot all support requests and follow escalation policies
  • Participating in testing, documentation, and implementation of assigned projects
  • Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
  • Some projects may involve travel to sites throughout the state, and/or nationwide

Required Education and Experience:
  • High School Diploma
  • 1 - 3 Years of Experience

Qualifications:
  • Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including:
  • MS Office, and other software application setups, upgrades, and troubleshooting
  • Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment
  • Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
  • Superior customer service skills. Excellent verbal, written, and interpersonal skills
  • Experience working in a hospital environment is desired
  • AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
  • Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
  • An A+, MCP, and/or MCDST Certification desired (but not required)

About the Company

S

Saicon Consultants Inc

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