Onsite Support Specialist I

Onsite Support Specialist I

Salary

$23.31 Hourly

Location

100 W HOUSTON ST, SAN ANTONIO, 78205, TX

Job Type

4A Full-Time

Job Number

2026-01193

Department

ITSD

Opening Date

07/29/2026

Closing Date

8/19/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

Under general supervision, is responsible for delivering a range of specialized IT software and hardware support services to internal end-users. Services include hardware, peripheral equipment, off-the-shelf software application configuration and implementation, and the configuring of standardized computing devices. Exercises no supervision.

Work Location

City Tower - 100 W. Houston Street San Antonio, TX 78205

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

• Participates in the deployment of new or upgraded images, software, and hardware for multiple clients in within a single system.
• Configures and installs desktop PCs, laptops, and peripheral equipment.
• Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, laptops, and peripheral equipment.
• Drives to successful first-contact resolution or creates temporary solutions until permanent solutions can be implemented.
• Collaborates with vendor representatives to resolve application, hardware, and software problems within a single system.
• Provides technical knowledge and assistance to ensure that all resources are available for meetings to include video conferencing.
• Responds to technical requests and interacts with end-users to provide and process information in a timely manner.
• Asks pertinent questions to understand issues/problems and to identify symptoms/root causes to ensure it is corrected and accurately captured.
• Communicates with others involved in resolving end-users issues.
• Follows documented processes, procedures, checklists, and knowledge base articles.
• Provides on-the-spot set-up and instructions to end-users when necessary.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Associate Degree from an accredited college or university.
• One (1) year of related work experience, education, or training.
• Valid Class "C" Texas Drivers License.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

• Experience in Audio Visual.
• Valid Class "C" Texas Drivers License.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of fundamental technology concepts, practices, and procedures.
• Knowledge of simple to moderately complex hardware and software products.
• Knowledge of Windows and Macintosh Operating Systems and linking various mobile devices, printers, and computers to network systems.
• Knowledge of VoIP technology and troubleshooting.
• Knowledge of Industry Wiring and Cabling standards.
• Skill in customer service and interpersonal professional communications.
• Skills in proper use of network command-line tools.
• Ability to respond quickly and effectively to uncertainty and constant changes in technology.
• Ability to learn quickly and troubleshoot situations.
• Ability to effectively interact with end-users.
• Ability to perform all the essential functions of the position, with or without accommodations.
• Ability to work primarily in a mobile environment, driving to different locations throughout the city.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

The starting hourly pay rate for this position is $23.31. Are you willing to accept the base pay for this position?

• Yes
• No

02

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

03

Are you a veteran or active member of the armed forces?

• Yes
• No

04

Are you a San Antonio Ready to Work Program (SAR2W) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

05

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

06

How many years of IT related work experience, education, or training do you have?

• None
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

07

Do you have a valid Drivers License?

• Yes
• No

08

Please describe the level of technical support (Tier 1 or Tier 2) you have provided to customers, and include an example of a time you delivered that level of support. If you do not have related experience, enter "N/A".

09

Please list the remote support tools you are most proficient with, and provide an example of a time you used each tool. If you do not have related experience, enter "N/A".

10

Please describe your experience with providing Audio Visual support. If you do not have related experience, enter "N/A".

11

I acknowledge for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5) Family Violence Convictions.

• I acknowledge

12

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx