Onsite Support Tech

Onsite Support Tech

Information Systems

Help Desk / Technical Support

$ 30 - $ 34 / Hour

location_onFort Collins

acuteContractor

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Your Role

Akkodis is seeking an Onsite Support Tech for a Contract with a client in Fort Collins, CO. The ideal candidate will be responsible for providing onsite technical support, managing laptop refresh initiatives, and resolving ServiceNow (SNOW) tickets to ensure seamless IT operations and user satisfaction.

Rate Range: $30/hour to $34/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Onsite Support Tech Job Responsibilities include:

• Provide onsite technical support for hardware, software, and end-user technology issues to ensure uninterrupted business operations.

• Manage laptop refresh projects, including device deployment, configuration, migration, and user setup activities.

• Monitor, update, and resolve incidents and service requests through ServiceNow (SNOW) while meeting established service levels.

• Perform system administration tasks such as user account support, software installations, troubleshooting, and device maintenance.

• Collaborate with stakeholders, end users, and IT teams to address technical issues, coordinate onsite activities, and communicate status updates effectively.

• Maintain accurate documentation of support activities, asset inventories, and ticket resolutions while delivering high-quality customer service and technical support.

Required Qualifications:

• Associate degree or bachelor's degree in information technology, Computer Science, Information Systems, or a related field; relevant technical certifications are a plus.

• 2+ years of experience in desktop support, IT support, help desk, or system administration roles.

• Hands-on experience with laptop refresh projects, hardware/software troubleshooting, ServiceNow (SNOW) ticket management, and end-user support.

• Strong stakeholder management, communication, and customer service skills, with the ability to work effectively both independently and as part of a collaborative team.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@akkodisgroup.com.

Pay Details: $30.00 to $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1641028

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