LOCATION: Bethesda, MD (ONSITE)
Local candidates ONLY!
We are seeking a highly responsive and detail-oriented IT Support Specialist to provide hands-on technical support in a fast-paced executive office environment. This role primarily supports C-suite executives and ensures seamless day-to-day technology operations across a small but dynamic user base.
Key Responsibilities:
Provide end-user support for laptops, desktops, and mobile devices, including setup, configuration, and troubleshooting
Deliver audio/video support for meetings, presentations, and conferencing systems
Troubleshoot and resolve issues related to Wi-Fi connectivity and network access
Support and maintain printers and other office hardware
Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Manage and track support requests using Jira, ensuring timely resolution and proper documentation
Provide white-glove support to C-suite executives, maintaining a high level of professionalism and discretion
Support a core group of approximately 10 users, with scalability to handle up to 30–40 users during peak or visitor-heavy periods
Qualifications:
Proven experience in IT support, preferably in an executive or high-touch environment
Strong knowledge of Microsoft 365 and common business applications
Experience using Jira or similar ticketing systems
Solid understanding of networking fundamentals, including Wi-Fi troubleshooting
Experience supporting AV equipment and conferencing tools
Excellent communication and customer service skills
Ability to work independently and prioritize tasks in a dynamic environment
Preferred:
Experience supporting C-level executives or senior leadership
Familiarity with small office infrastructure and hybrid work environments