Administrative Skills, Advanced Life Support (ALS), Basic Life Support (BLS), Clinical Medicine, Customer Relations, Customer Support/Service, EMT-Paramedics, Emergency Care, Emergency Management, Emergency Medicine, Healthcare Providers, Information Technology & Information Systems, Interpersonal Skills, Leadership, Lift/Move 100 Pounds, Logistics, Mail Processing, Medical Office Administration, Medications, Medicine, Organizational Skills, Physician Assistant, Project/Program Management, Record Keeping, Standards of Care, Technical Leadership, Time Management
Position Summary
The GW MFA Department of Emergency Medicine, Operational Medicine is a licensed non-transport Advanced Life Support (ALS) Emergency Medical Services (EMS) provider in the District of Columbia and Commonwealth of Virginia. We provide comprehensive medical support from events as large as National Special Security Event (NSSE) to a Basic Life Support (BLS) single resource to support a small event.
This Program Manager position provides leadership, programmatic growth and day-to-day functions of the Operational Medicine Section. This includes, but not limited to, operational leadership, event staffing, supplies/logistics coordination, EMS agency requirements adherence, and acting within one's scope of practice and a clinician. The Program Manager works daily overseeing and supporting Coordinators, Senior EMTs, EMTs, Paramedics, Nurses, Physician Assistants, Nurse Practitioners, and Physicians.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- In coordination with the Director, directs, develops, and tracks completion of Innovative Practice tasks and assignments.
- Leads Operational Medicine EMS Agency activities, including interfacing with clients, assisting with contracting, staffing, administrative responsibilities, clinical care, and medication and equipment management.
- Oversee the daily caseload to ensure all items are addressed in appropriate and timely manner
- Represents The George Washington Medical Faculty Associates to clients, providing customers with prompt, courteous and efficient service.
- Consistently demonstrates excellent customer service skills and strong ability to effectively manage crisis situations.
- Works with clinical staff, medical directors, and director to coordinate and deliver Innovative Practice clinical services within scope of practice and at standard of care
- Maintains and update practicing protocols, policies and procedures, and the standard of care and operations for the agency.
- Organizes and maintains program records, correspondence, contracts, and related program materials
- Maintains all aspects of an EMS agency to include attendance, activity, credentialing and training history for all medical providers.
- Develops and maintains familiarity with information technology and communications equipment used in the Innovative Practice.
- Ability to physically respond to a medical emergency throughout an area and performs work which may involve strenuous physical tasks, including during hazardous conditions and/or inclement weather.
- Ability to move 100 pounds to a height of 4 feet and carry 100 pounds, a minimum of 6 feet. Ability to bend, stoop, crawl and walk on uneven surfaces. Has the ability to sit or stand for extended periods of time.
- Ability to use personal protective equipment properly to include the ability to wear respiratory protection equipment.
- Ability to work nights and/or weekends as needed to support the Innovative Practice mission
- Other duties as requested/assigned by Program Director.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's degree preferred, associates required. Must have current NREMT or higher EMS certification.
Experience
Requires a minimum two years of specialized and/or advanced administrative, technical and project management experience.
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GW Medical Faculty Associates
The George Washington University Medical Faculty Associates (MFA) is the largest multi-specialty physician practice in Washington, DC, that is conveniently located in one building. We are committed to providing the best possible, most comprehensive, and most convenient care to our patients. Our investment in medical technology allows us to serve our neighbors, our country, and our international community.
The MFAs practice is built upon a long-standing tradition of care and community partnership. Our academic medical and surgical specialties and multidisciplinary approach to treating patients has far reaching roots in the local and international communities.