Open Records Clerk

Open Records Clerk

Salary

$46,800.00 - $57,200.00 Annually

Location

Administration Department, Round Rock, TX

Job Type

Full-Time

Job Number

201802287

Department

Administration

Opening Date

09/21/2026

Closing Date

10/5/2026 11:59 PM Central

• Description
• Benefits
• Questions

Description

Under general supervision, the Open Records Clerk performs technical, legal, and administrative duties and assists with the management of the official records of the City. Responsible for processing open records requests within the time period mandated by the Texas Public Information Act.

Posted pay range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Receives and reviews all open records requests and makes initial determination as to which requests require a legal opinion and coordinates those requests with legal.
• Coordinates the dissemination and gathering of information for open records requests from all City departments.
• Reviews requested records and redacts or reviews redaction of confidential information prior to releasing documents to the public.
• Conducts photocopying, scanning, and other general administrative support duties.
• Maintains and updates Open Records Requests Standard Operating Procedures.
• Trains personnel across the City on proper records gathering and responses to open records requests.
• Collects and reports data related to open records requests.
• Maintains a high degree of confidentiality on all sensitive information.
• Maintains the Citys open records request tracking system (GovQA) to ensure requests are accurately documented, assigned, and completed within statutory deadlines.

Experience and Training

• High School Diploma or equivalent.
• Four (4) years of experience in an administrative support role in a governmental entity, with a preference for municipal government.
• One (1) year of experience in processing open records requests required

Certificates and Licenses Required

• Notary Public or ability to obtain within six (6) months of employment
• Intermediate knowledge of modern office software (i.e., Microsoft SharePoint, Teams, Word, Excel, Outlook).
• Preferred knowledge of Laserfiche and GovQA.

2026 CITY OF ROUND ROCK EMPLOYEE BENEFITS OVERVIEW

At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.

Health & Medical Coverage

Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.

No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.

Dental and Vision Benefits

Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.

Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services-ensuring you see clearly every day.

Leave Benefits

Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.

Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!

Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.

12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.

Life, Disability, and Supplemental Insurance

Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.

Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.

Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.

Flexible Spendings, Retirement & Savings

Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.

2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan-your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.

457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.

Tuition Assistance: Support for further education and career development.

Balancing Work and Life

Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.

Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.

Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.

Wellness Benefits:

Free 24/7 gym access with showers, lockers, and modern equipment.

Free Round Rock Public Library card with access to LinkedIn Learning training.

Free Yoga and Strength/Conditioning classes.

Free or discounted memberships to local recreation centers and access to community resources.

Free pool passes (excluding RockNRiver).

Free access to training courses, online and in-person.

And so much more!

Visit our benefits website or look at our benefits guide to learn more!

01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

How many years of related experience do you have working in a clerical or administrative support position?

• Less than four (4) years.
• At least four (4) years, but less than five (5) years.
• At least five (5) years, but less than six (6) years.
• At least six (6) years, but less than seven (7) years.
• More than seven (7) years.

03

How many years of hands-on experience do you have specifically processing requests under a public records or freedom-of-information law? Do not include general experience maintaining medical, HR, legal, financial, or business records.

• None
• Less than one (1) year.
• More than one (1) year but less than two (2) years.
• More than two (2) years but less than three (3) years.
• More than three (3) years but less than four (4) years.
• More than four (4) years.

04

Which of the following responsibilities have you personally performed when processing public information requests? Select all that apply.

• Reviewed and clarified incoming requests
• Coordinated searches for responsive records
• Communicated with departments or record custodians
• Reviewed records for confidential or protected information
• Redacted information before release
• Calculated charges or prepared cost estimates
• Communicated with requestors
• Tracked statutory deadlines
• Coordinated with legal counsel
• Prepared records for release
• None of the above

05

Which statement best describes your knowledge of the Texas Public Information Act?

• I have independently applied its requirements while processing requests.
• I have assisted with Texas Public Information Act requests but relied on guidance from others.
• I have experience with another public records law but not the Texas Public Information Act.
• I have no experience or training related to the Act.

06

Which statement best describes your experience with GovQA?

• I regularly used GovQA to manage requests from receipt through closure.
• I used GovQA for limited tasks, such as entering requests, uploading records, or updating statuses.
• I have received GovQA training but have limited or no hands-on experience.
• I have used a similar public records request-management system.
• I have not used GovQA or a similar system.

07

Which statement best describes your experience with Laserfiche?

• I regularly used Laserfiche to search, retrieve, organize, and manage records.
• I used Laserfiche for limited tasks, such as viewing or uploading documents.
• I have received Laserfiche training but have limited or no hands-on experience.
• I have used a similar electronic document or records-management system.
• I have not used Laserfiche or a similar system.

08

Which statement best describes your experience managing legally required deadlines?

• I independently monitored and met statutory deadlines for public information requests.
• I tracked legal or regulatory deadlines in another area of work.
• I managed general administrative deadlines that were not established by law.
• I assisted others with deadline tracking but was not primarily responsible.
• I do not have deadline-tracking experience.

09

When an open records request may involve confidential information or require a legal determination, what experience do you have?

• I have independently identified these requests and coordinated with legal counsel.
• I have gathered and organized records for review by legal counsel or a supervisor.
• I have handled confidential records in another field but not public information requests.
• I understand that legal review may be required but have no hands-on experience.
• I have no related experience.

Required Question

Employer City of Round Rock

Address 231 E. Main Street

Suite 100

Round Rock, Texas, 78664

Phone 512-218-5490

Website http://www.roundrocktexas.gov