Opening Front Desk

The Opening Front Desk role is a key individual contributor position responsible for managing the first point of contact for members and guests. This position requires a start time of 4:00am Monday to Friday. This role requires excellent communication and organizational skills to ensure smooth member reception, appointment scheduling, and overall front desk operations using proprietary and common software platforms like Microsoft Office and Google Workspace.

Responsibilities

• Greet and receive members and guests with professionalism and courtesy
• Schedule and manage appointments using designated software systems
• Handle phone calls, directing inquiries and providing information
• Assist visitors with inquiries and provide necessary support
• Manage cash handling and transaction processes accurately
• Resolve client complaints promptly and maintain a positive experience
• Communicate effectively with team members to ensure operational efficiency
• Manage all laundry within facility

Preferred Qualifications

• Entry-level experience in front desk or reception roles
• Strong customer service focus and interpersonal skills
• Familiarity with Microsoft Office and other common office software
• Effective communication and phone etiquette
• Ability to multitask and resolve problems efficiently