OpenShift Engineer (SME (L3):
BareMetal infrastructure with RHACM
Must Have:RedHat OpenShift build experience on BareMetal infrastructure.
Good understanding of RedHat ACM for provisioning and managing clusters, OpenShift Virtualization, ODF, Quay, Terraform, Ansible, GitOps principles.
Nice to have:OpenShift Data Foundation for Storage, RedHat Advanced Cluster Security.Understanding of BareMetal infrastructure (Dell PowerEdge Server).
Experience building Container as a Service Self Service model.
Responsible to Design and implement enterprise PaaS solutions, based on RedHat OpenShift on BareMetal infrastructure and variety of IaaS platforms like AWS, Azure, VMware, OpenStack etc.
Good understanding of RedHat ACM for provisioning and managing clusters, OpenShift Virtualization, Quay and GitOps principles.
Good exposure to DevOps principles, CI/CD, Continuous Deployment Pipelines with a proper well tested failover & recover plans on any infrastructure.
Deep understanding of cloud storage and integrations with k8s platforms. OpenShift Data Foundation for Storage, Portworx, Ceph, RedHat Advanced Cluster Security.
Broad understanding of competitive landscape, IT strategic topics and solutions like automation, hybrid cloud, IT modernization, DevOps, and advanced application development concepts.
Experience building Container as a Service Self Service model.
Understanding of BareMetal infrastructure (Dell PowerEdge Server).
Broad understanding and ability to effectively communicate the value technology brings to a business, industry, or vertical. Ability to design high available, multi cloud and split cluster based OpenShift environment.
Skilled to assess the client s technology architecture, identify gaps and prescribe the right set of tools and technologies cutting various layers of architecture for the target state designs/ architectures.
Ability to define roadmap for non-functional requirements for the production and guide the implementation.
Provide technical leadership in daily system support and operation for critical and complex production systems.
Create and update maintain and deliver technical documentations.
An active listener with excellent communications and interpersonal skills, with an ability to utilizes different styles of questioning techniques and manage conflict and objection handling.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.