Operating Director

Job Title: Operating Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Owner/Operator

Mission

To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.

Outcomes: KPI’s

• Achieve Top 20% ranking in all key CEMs by the end of 2027.
• Maintain average Speed of Service (SOS) under 3:30 within the first year.
• Ensure Food Safety Score of 1 consistently; Guardian of the Brand.
• Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.
• Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.
• Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.
• Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.

Competencies

• Behavioral Fit
• Strategic thinking
• High follow-through and accountability
• Integrity
• Strong planning and systems leadership
• Leadership development and coaching
• Emotional intelligence and presence
• Clear, persuasive communication
• High personal standards

• Cultural Fit
• Servant-hearted
• Enthusiastic and purpose-driven
• Grace-filled and truthful
• Generous with time and attention
• Consistently present and reliable
• Community-minded and family-oriented

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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