Paladin Consulting is currently hiring an Operating Risk Amended Return Representativeto join our team working remotely within the state of New York.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Operating Risk Amended Return Representative
Work Location: Remote
Duration: Long-term contract with option to extend
Hours: Monday-Friday starting at 7:30, some flexibility
Education/Experience Required: High School diploma A minimum of 4 years experience in customer service or payroll
Job Description & Responsibilities :
Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately
Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary
Prepares and files amended tax returns for current and previous years using specific tax forms as requested via the OP0099 to balance clients federal state and local accounts Utilizes multiple systems to ensure accuracy and compliance as needed to include 1099 ETC Bloomberg BNA Core Advanced Preview Taxpay and others as necessary
Researches and resolves client field and system problems to ensure accurate corrections to payroll reports and tax returns
Researches penalty issues in a timely manner to determine root cause on various platforms including Sure Payroll Advantage
Uses this information to determine most appropriate means of penalty resolution
Provides research and response to penalty issues to client and field personnel if applicable
Applies judgment to determine the appropriate steps for resolving all issues
Actively identifies and participates in penalty prevention enhancements and makes prevention recommendations to leadership to drive systemic changes
Determines billing fees/revenue associated with preparation of amended return to ensure standardized and consistent billing is achieved Identifies when a requested billing exception is appropriate and seeks input from managers on sensitive issues
Meets revenue initiative and goals as set by management
Communicates and responds directly with the clients regarding billing fees filing of tax returns and collections and payments that are associated with the preparation of amended returns to keep clients informed of required actions and promote consistent and excelled customer service
Identifies root cause to assist in trend analysis and processing efficiencies
Recommends process improvements and efficiencies to increase revenue or productivity
Establishes and maintains a positive working relationship with clients agencies and coworkers to promote clientquality service image
Maintains knowledge of changes in various product offerings regulatory changes policy changes and industry developments
Assists in regular review of programs and systems and initiates requests for enhancements to improve efficiency
Assists in regular review of documentation to ensure accuracy of updates/revisions
Provides support and training to team members
Other duties as assigned to support the general purpose of the positions function
Skills & Qualifications :
High School diploma A minimum of 4 years experience in customer service or payroll required
Experience with tax returns highly preferred
Microsoft Word Excel and Access knowledge is preferred
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
Numbers & Facts
Location
Rochester, NY (Remote)
Skills
Billingunmatched
Consultingunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentation Reviewunmatched
High School Diplomaunmatched
Leadershipunmatched
Maintain Complianceunmatched
Meet Sales Quotaunmatched
Microsoft Access Databaseunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Payroll Taxunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Productivity Managementunmatched
Regulationsunmatched
Revenue Growthunmatched
Riskunmatched
Root Cause Analysisunmatched
Tax Reportingunmatched
Tax Returnsunmatched
Time Managementunmatched
Training/Teachingunmatched
Trend Analysisunmatched
Work From Homeunmatched
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