Operation Support Analyst

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Operation Support Analyst

Job Title: Program Specialist VI

Agency: Dept of State Health Services

Department: Lab & Infectious Disease Svcs

Posting Number: 17760

Closing Date: 07/17/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $5,098.66 - $6,800.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (RBB)

Other Locations: Austin

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

The Operation Support Analyst position directly report to the Operation Unit Director within the HIV/STD Section in Infectious Disease Prevention (IDP) Division; The scope of this position primarily spans the HIV/STD Section. This position performs highly advanced (senior-level) consultative services and technical assistance work; and is directly involved in addressing operational, reporting in Power BI, administrative, policy and procedures, and legal aspects of the programs primarily within the Operations Unit supporting HIV/STD, Prevention, Surveillance and Epidemiology functions.

This position carries forward the direction of the Operations Unit Director to assist with leadership and program staff in addressing complex issues. Provides input regarding strategic priorities and evaluation of priorities. Reviews regular business reports and tracks completion of goals. Identifies the need to address areas of concern that may be impeding success or to achieve programmatic goals. The ideal candidate will have a proven track record of working in partnership with other team members to drive strategy and results, embracing and solving specific challenges the organization faces, bringing fresh ideas to IDP, integrating mission and values into work practices, and leading in a fast-paced environment. The position will work under minimal supervision with considerable latitude for the use of initiative and independent judgment.

Employs a high level of judgment and decision making to ensure that program assignments are completed timely by coordinating with unit directors and program managers. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

INITIAL SCREENING CRITERIA:

• Graduation from four-year college or university. Experience and education may be substituted for one another.
• Experience with special projects using data analysis preferred.
• Three Years' experience working with senior management preferred.
• One year of experience with financial or data analysis.
• Experience with Power BI Reporting and Dashboards

EJF1: (40%) Analyzes federal and state regulations and legislation, program data, budget data, forecasts, and external vendor data on a regular basis to determine appropriate operational or administrative direction, contractor compliance, and program compliance. Interprets historical, current, and projected comprehensive technical reports and data to identify problems, causes, and areas for which procedural or system changes are indicated. Designs, evaluates, recommends, and approves changes to forms and reports. Reviews and prepares documents on behalf of Operation Unit Director leadership to include memorandum, reports, studies, and other briefing documents. Advises leadership and management on studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements. Ensures timely approval of contracts, reports, correspondence, etc. Assists in the coordination, delegation, and tracking of various administrative assignments and/or activities within the IDP Division.

EJF2: (25%) Oversees developing strategic staffing plans for HIV/STD Programs and developing strategies for recruitment and increasing retention rates in these positions. Oversees, plans, and directs support staff to complete assignments and provide guidance using programmatic policies and procedures to complete assigned task on time. Work across organizational to solve problems and develop solutions to organizational issues for assignments. Compiles and analyzes data related to the area of responsibility and prepares reports for executive staff on results. Maintains effective communication with targeted program management and agency staff.

EJF3: (15%) Manages and coordinates strategic initiatives for the IDP Division, including research, analysis, project management, decision-making, stakeholder engagement, and communications. Reviews and evaluates new or improved business and management practices for application to operations.

FJF4: (15%) Supports the Leadership with communications and presentations; The scope of this position primarily spans the HIV/STD programs and work with Division Staff to complete assignments. Decisions include the appropriate information to be shared within communications to a variety of stakeholders and audiences.

EJF5: (5%) Other duties as assigned may include actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or COOP activation. Such participation may include an alternate shift patter assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

• Knowledge and understanding of federal and state regulations, program data, budget data, forecasts, and external vendor data to determine appropriate operational or administrative direction, contractor compliance, and program compliance.
• Knowledge and understanding of agency strategic priorities and evaluation of priorities to provide staff direction.

Skill in:

• Skill in establishing plans and setting objectives and goals that support an overall business strategy.
• Skill in coordinating complex projects across multiple program areas.
• Excellent written and verbal communication skills to draft, review, and approve memos routed to IDP leadership; external communications to a variety of stakeholders and audiences; legislative correspondence; legislative reports; and federal, state, and internal audit responses. Prepare presentations and talking points for IDP and DSHS leadership for external speaking engagements

Ability to:

• Ability to manage high complexity and priority cross-divisional projects.
• Ability to use sound judgement to make independent decisions that directly reflect those of the department and the IDP Division regarding appropriate information to be shared within communications to a variety of stakeholders and audiences.
• Ability to complete tasks with competing priorities.
• Ability to work in a high-pressure, fast-paced environment.

Registrations, Licensure Requirements or Certifications:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form