Operation Support

eTeam Inc.

Baltimore, MD

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JOB DETAILS

SALARY

$19–$20 Per Hour

SKILLS

Acceptance Testing, Data Management, Data Quality, Documentation, Establish Priorities, Identify Issues, Internal Audit, Legal, Microsoft Excel, Microsoft Office, Multitasking, Onboarding, Operational Support, Organizational Skills, Pivot Tables, Problem Solving Skills, Procedure Development, Product Documentation, Project/Program Coordination, Quality Assurance, Quality Management, Regulations, Regulatory Requirements, Risk, Risk Management, Systems Maintenance, Testing, Time Management, Vlookups

LOCATION

Baltimore, MD

POSTED

1 day ago

Operations Support
Location: Baltimore, MD (Onsite)
Duration: 12 months

- Hybrid: 3 days in office per week

Top Skills:
- BACHELOR'S REQUIRED ***
- Exceptional problem solving skills; ability to offer strategic solutions to problems
- Ability to multi-task and prioritize time accordingly
- Exceptional organizational skills
- Strong Microsoft office skills, specifically Microsoft Excel (v-lookup, pivot tables)and in details

Responsibilities:
- Refresh data and documentation for existing clients on an ongoing basis including at periodic reviews
- Update firm systems and databases with information / documentation obtained from clients
- Handle inquiries and ad hoc requests from internal clients including Compliance where required
- Perform remediation or uplift of client records to required standards where needed in line with defined procedures
- Produce high quality error free work independently on a timely basis with at expected throughput rates
- Ability to handle volume spikes and prioritize work including ad-hoc requests and projects to meet business demands in a timely manner
- Respond to change e.g. regulation change, new business and/or technology projects
- Assist manager(s) in providing status updates to management on a regular basis to create transparency and to reduce risks
- Coordinate and execute projects related to client onboarding and regulatory data with global team members
- Monitor onboarding queues, and advise internal stakeholders on outstanding regulatory requirements
- Face-off with key stakeholders in the onboarding process, including Business Units, Compliance, Risk, etc. to manage day-to-day Run-The-Bank (RTB) functions of NCNB including regulatory & product documentation for client on-boarding, data management, and data quality management
- Review and respond appropriately to exception reports and management reports designed to help manage risk (regulatory risk, operational risk, etc), workload, and performance of staff.
- Improve quality and effectiveness of these reports and coordinate with others to establish new reports where needed
- Perform Quality Assurance (QA) checks on a regular basis, address issues identified in QA checks, and improve existing QA checks
- Perform user acceptance testing for enhancements to technology-based processes, controls, and applications
- Create, improve and maintain written procedures
- Respond to inquiries from Legal and Compliance, Internal Audit, and regulators.

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About the Company

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1998

WEBSITE

www.eteaminc.com

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