Operation Support Engineer

Job Title

Required Skills:

• Experienced in IT service management (ITSM) tools and practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attentionto detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a commitment to providing high-quality support.

Key Responsibilities:

• Provide technical support and troubleshooting for Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools.
• Assist users with leveraging digital workplace tools for collaboration, content management, and general productivity.
• Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner.
• Conduct office hours and create user guides to help employees maximize their use of digital workplace tools.
• Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance.
• Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency.
• Assist in the implementation and rollout of new digital workplace tools and technologies within the organization