Job Title: Operational Communications ManagerLocation: Austin, TX (Hybrid)Compensation: $110,000 – $140,000 + Potential 15% BonusBenefits: Medical, Dental, Vision and 401k MatchJob DescriptionWe are supporting a confidential search for an Operational Communications Manager within a large, multi-site organization operating in a fast-paced, service-driven environment. This role is responsible for coordinating communications during operational incidents, disruptions, and sensitive situations that require timely, accurate, and consistent messaging across internal and external stakeholders. The position plays a key role in ensuring communication alignment between multiple departments and leadership teams during time-sensitive events. This individual will act as a central point of coordination for issue-related communications and will support both planned and unplanned operational scenarios requiring structured messaging and escalation support.Key ResponsibilitiesCoordinate communication efforts during operational incidents and sensitive situationsDraft and distribute messaging to internal and external stakeholders as neededPartner with cross-functional teams to ensure alignment during active situationsReview incoming incident information to determine communication needs and escalation pathsSupport communication workflows, approvals, and messaging consistencyAssist in maintaining templates, response guides, and communication protocolsMonitor emerging issues and identify potential reputational risksSupport leadership with updates, summaries, and situational communicationsParticipate in post-incident reviews and process improvement discussionsHelp ensure clarity, accuracy, and consistency across all messaging channelsCandidate ProfileBachelor's degree preferred in Communications, Journalism, PR, or related field5–8 years of experience in communications, public relations, corporate communications, or similar functionExperience handling time-sensitive or high-pressure communication scenariosStrong writing, judgment, and stakeholder coordination skillsAbility to work across multiple teams and organizational levelsExperience in complex, multi-location or operational environments preferredAdditional DetailsPotential 15% BonusWork Arrangement: Hybrid (Austin, TX area)Hours: Standard business hours with occasional after-hours responsiveness requiredRelocation: OpenInterview ProcessInitial leadership conversationCross-functional interviewsFinal panel discussionsOffer stage#J-18808-Ljbffr