Operational Computer Systems Analyst - Entry to Experienced Level MD GA HI

• Provide support to achieve core NSA mission objectives by actively managing the functioning of enterprise systems and networks.
• Analyze technical problems and develop, implement, and evaluate corrective actions.
• Perform full lifecycle support including hardware, software, firmware, and configuration upgrades, installations, or modifications to equipment.
• Translate user requests into technical diagnoses and develop technical solutions that meet user needs.
• Test, troubleshoot, repair, maintain, configure, and improve various types of enterprise IT systems (e.g., desktops, servers, database, network devices, cloud infrastructure).The ideal candidate is someone with a desire for experiential learning and strong problem-solving, analytic, and interpersonal skills who is:
• Willing to take the initiative
• Professional and accountable
• Able to work effectively across several different functional areas in a collaborative environment
• Able to communicate effectively (both orally and written)
• Well-organized and able to handle multiple assignments
• Adaptable and flexible in both independent and team environments

These desired skill areas are only required for specific work areas:

Application Operations

• Technical Experience: Operating Systems (Windows/Linux), Office Products, Web-Based Applications, Networking
• Operational Tasks: Ticket management system usage, data entry tasks, customer interactions (documenting engagements/interactions, request validation)
• Soft Skills & Qualities: Initiative, Professionalism, Problem-solving, Critical thinking, Accountability, Adaptability, Flexibility, Independent work, Teamwork Network Administration
• Software and Operating System Patching
• Router and Firewall Configuration
• Use of file encryption and full disk encryption software
• Use of Public Key Infrastructure certificates for encrypting and digitally signing e-mails
• Configuration of Virtual Private Network (VPN) software Database Administration
• Database Management: Oracle, Mongo, Database synchronization, Replication (Oracle Streams), Oracle backups
• Systems & Infrastructure: Windows Server, Linux, Structured Query Language (SQL)The qualifications listed are the minimum acceptable to be considered for the position.

Degree must be in a Computer Science, Information Systems, Information Technology, Networking, Engineering, or a related field. Technical/vocational or military training certificate in a computer-related field is an acceptable substitute for the Associate Degree.

Relevant experience must be in one of the following: database development, administration, or maintenance; installation or maintenance of network or telecommunications equipment; fiber optic or copper network maintenance; using specialized test equipment or network analysis tools; Information Technology Support (for example, systems administration, application administration, or IT help desk). Relevant certifications can substitute for a maximum of 1 year of experience.

ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and no experience.

FULL PERFORMANCE Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience.

SENIOR Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Salary Range: $35,048 - $158,322 (Entry/Developmental, Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position.

Training will be provided based on the selectee's needs and experience.

Benefits: NSA offers a comprehensive benefits package.

Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

DCIPS Trial Period: If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination.