Operational Excellence Coordinator - Norfolk, VA

The Operational Excellence (OpEx) Coordinator – Infrastructure supports enterprise operations by providing technical expertise, program development, and continuous improvement support for electrical and utility infrastructure activities.

Supervisory Responsibilities: 

·       This position typically has no direct supervisory responsibilities but may, when appropriate, provide technical guidance, coordination, or functional leadership for Infrastructure training, qualification, competency, or Operational Excellence initiatives.

Essential Functions: 

·       Serve as a corporate technical resource for electrical and utility infrastructure operations.

·       Partner with Infrastructure Safety, Operations, field leadership, trainers, and subject matter experts to understand work practices, technical requirements, workforce qualifications, and emerging risks.

·       Develop, implement, and maintain Infrastructure training, qualification, OJT, competency, and technical-development programs.

·       Translate technical, regulatory, and operational requirements into practical procedures, training materials, qualification criteria, assessments, and field guidance.

·       Conduct field engagement and validation activities to ensure programs accurately reflect operational realities and remain practical and effective.

·       Identify gaps, inconsistencies, and opportunities for standardization or improvement across Infrastructure training and qualification systems.

·       Support development and maintenance of role-based training matrices, competency assessments, practical evaluations, and employee qualification requirements.

·       Support Qualified Trainer and train-the-trainer initiatives related to Infrastructure work activities.

·       Participate in Learning Events, technical reviews, corrective-action development, and other improvement activities when Infrastructure expertise is required.

·       Monitor applicable regulations, industry standards, equipment, technology, and utility work practices and recommend changes to company programs as appropriate.

·       Support the integration of acquired Infrastructure businesses, programs, work practices, and technical knowledge into XKIG Corporate Safety and Operational Excellence systems.

·       Collect, synthesize, and communicate field observations, technical needs, program performance, and improvement opportunities to leadership.

·       Demonstrate agility in responding to changing business needs, acquisitions, customer requirements, and operational priorities.

Competencies:

• Technical Expertise and Usage — Applies deep knowledge of utility operations, equipment, construction, maintenance, and training requirements.
• Safety — Reflects expertise in electrical hazards, safe work practices, employee qualifications, and field safety.
• Conceptual Thinking — Supports analytical and systems-level thinking when translating complex technical work into practical programs.
• Communication — Enables clear written and verbal communication with craft employees, Safety, Operations, trainers, and leadership.
• Persuasiveness — Essential for influencing and coordinating cross-functional work without direct supervisory authority.

Work Environment:

·       Combination of office- or remote-based work with regular engagement in operational, training, and field environments.

Travel Requirements:

·       Regular travel is required to support field engagement, training, assessments, program development, acquisitions, and initiatives across the company geographical footprint.

Required education and experience:

·       Significant experience in electric utility transmission, distribution, line construction, maintenance, or related utility Infrastructure operations.

·       Demonstrated knowledge of utility linework practices, electrical hazards, equipment, and employee qualification requirements.

·       Experience in technical training, field supervision, safety, workforce qualification, apprenticeship, or related utility operations.

·       Demonstrated ability to apply technical knowledge in real-world operational environments.

·       Equivalent combination of education, technical training, and relevant industry experience may be considered.

Preferred education and experience:

·       Journeyman Lineman, Journeyman Lineworker, or equivalent recognized utility qualification.

·       15+ years of relevant electrical utility or Infrastructure experience.

·       Previous experience as a foreman, crew leader, technical trainer, Safety professional, or technical program resource.

·       Experience developing or supporting OJT, apprenticeship, competency, or employee qualification programs.

·       Working knowledge of OSHA requirements applicable to electric power transmission and distribution, including 29 CFR 1910.269.

·       CUSP, CHST, CSP, OSHA Outreach Trainer, or similar professional or technical credential.

·       Experience with aerial devices, digger derricks, grounding, electrical protective equipment, and related utility equipment.

·       Experience supporting multiple operating units, acquisitions, or organizational integration.

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Work authorization requirements:

Must meet I-9 requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Affirmative Action/EEO statement: XKIG provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Reasonable Accommodation Statement

XKIG is an equal opportunity employer and complies with all federal, state, and local nondiscrimination laws, including the ADA. If you need a reasonable accommodation during the application or hiring process, please contact our Talent Acquisition team at 877-418-2999 or 252-403-0552.

Benefits Offered:

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

Paid Time Off (PTO)
Eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment. Details are provided during the hiring process and may vary for Union hires.

AI Usage Disclaimer:

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.