Operational Support Analyst for Adobe Products / Technical Support - Operations

Job Title: Operational Support Analyst for Adobe Products / Technical Support - Operations

Location: Plano, TX (Day 1 onsite)

Duration: : Fulltime

Salary Range - $110,000-$120,000 a year

Job Description:

Skill: Operational Support Analyst for Adobe Products / Technical Support - Operations

• Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning.
• Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows.
• Familiarity with enterprise Active Directory, group membership, and user provisioning flows.
• Understanding of MFA, SSO (including PingFederate), and authentication protocols.
• Ability to review and interpret logs for issue identification and troubleshooting.
• 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role.
• Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access.
• Excellent documentation, communication, and customer service skills.
• Experience supporting Adobe products in an enterprise environment (preferred).
• Experience with SSO, MFA, and identity platforms such as PingFederate (preferred).
• Excellent communication skills with the ability to work with both technical and non‐technical users.
• Ability to manage multiple issues simultaneously in a fast‐paced environment.
• Strong analytical skills with the ability to identify patterns and root causes.
• Comfortable collaborating with Product teams, engineering partners, and cross‐functional support groups.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.