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Skills
- Administrative Skillsunmatched
- Career Counselingunmatched
- Communication Skillsunmatched
- Customer Escalationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Identify Issuesunmatched
- Legalunmatched
- Maintenance Servicesunmatched
- Multitaskingunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Procedure Developmentunmatched
- Record Keepingunmatched
- Short Messaging Service (SMS)unmatched
- Systems Administration/Managementunmatched
- Time Managementunmatched
- User Account Administrationunmatched
Description
Kforce has a client that is seeking an Operational Support. This is a part time role.
Key Responsibilities:
- Operational Support will manage user account access, updates, and profile maintenance within career services platforms
- Review and process account requests while ensuring eligibility and data accuracy
- Respond to user inquiries and provide support for account, login, and access-related issues
- Troubleshoot routine system issues and escalate complex cases when needed
- Assist users with appointment access, service availability, and platform navigation
- Review employer and job posting requests, identifying items requiring additional review
- Perform data updates, quality checks, and administrative maintenance activities
- Maintain records, documentation, and tracking of requests and support cases
- As an Operational Support, you will prepare status updates and communicate recurring issues to internal teams
- Support platform administration, user onboarding, and access management activities
- Assist with process documentation, training materials, communications, and special projects
Requirements:
- Bachelor's degree or equivalent experience preferred
- Experience with career services, recruiting, CRM, student information, or similar platforms preferred
- Experience handling confidential or sensitive information
- Excellent attention to detail and data accuracy
- Strong customer service and communication skills
- Strong organizational and time management skills
- Proficiency with Microsoft Office and other business software applications
- Comfortable troubleshooting web-based applications and user access issues
- Ability to follow established procedures and recognize when issues should be escalated
- Ability to work independently while maintaining clear documentation
- Ability to manage multiple priorities in a fast-paced environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | Boston, MA |
| Industry | Financial Services |
| Salary | $24–$28 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.