LCU: Operational Technology Support Administrator
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Operational Technology Support Administrator
Operational Technology Support Administrator
Functional Title: Operational Technology Support Administrator
Classification: Salary position - exempt
Division: Technological Advancement
Department: Technology
Reports to: Director of IT Operations
Primary Function:
This position is responsible for providing technical assistance to technology users. The job duties will include logging, tracking, escalating, and resolving work orders by fielding walk-ins, telephone calls and emails, troubleshooting issues and requests, and managing related staff. The job duties will also include reporting data as needed for decision-making by technology leadership.
Major Duties:
Provides technical expertise in support of university hardware, software, and service solutions
Responsible for general support of technology systems
Affords technical support to staff, faculty, and students
Fulfills all other accompanying responsibilities for the delivery of a successful technology program
Ensures incoming support requests from in-person, phone calls, emails, and other methods are promptly responded to and appropriately triaged
Dispatches and escalates problems to the appropriate level of support resources or management for resolution and follows those to conclusion and communication to the requestor
Provides software support and training to staff, faculty, and students for approved applications and systems
Facilitates communication and education for technology-related interests including but not limited to:
Cybersecurity
Account Management
Network and Systems Maintenance
Training, Education, and Knowledge Base
Ensures the accurate and complete logging of all requests and information into the designated tracking and knowledge base system(s)
In conjunction with the Director of IT Ops, develops, maintains, and enhances the call tracking system, tools, processes, and procedures
Compiles reports and gathers information on functions as needed or requested by Director of IT Operations, Academic Technology Officer and VP for Technological Advancement
Hires, oversees, and schedules student workers for helpdesk positions such as university phone operator, public safety IDs and parking permits, technical support, etc.
Creates, reviews, and facilitates training for student workers employed at the university helpdesk
Collaborates directly with the Associate Director of Instructional Technology and Technology Support Engineer to provide consistency in support approaches and related personnel
Assists with special projects as needed under the direction of technology leadership
Participates in Professional Growth Activities
Performs other incidental and related duties as required and assigned
Job Qualifications
Knowledge, Skills, and Abilities Required:
Education and Experience:
Minimum of bachelor's degree and two (2) years' experience and/or training in higher education environments; or equivalent combination of education and experience that is directly related to the specified duties and responsibilities gained through increasingly responsible positions within technology services.
Physical Requirements:
While performing the essential duties of this job, the employee will be required to do the following:
Salary and Benefits:
Salary commensurate with qualifications and experience. Benefits available include medical, dental, and vision insurance, 403-B retirement plan with a matching option, and tuition benefits for employees and dependents.
The University:
Founded in 1957 and located in Lubbock, Texas, LCU is affiliated with the Churches of Christ. LCU is accredited by the Southern Association of Schools and Colleges Commission on Colleges and is a member of the Council of Christian Colleges and Universities. Currently, 86 full-time faculty members serve approximately 1660 undergraduate and graduate students on the LCU campus located in west Lubbock. Lubbock is a vibrant city with a population of about 250,000. Lubbock is the educational, medical, retail and entertainment center of the southern high plains of Texas.
Application and Procedure:
For questions about the position or the application process, contact:
Human Resources
HumanResources@LCU.edu
806.796.8800
Lubbock Christian University
5601 19th Street
Lubbock, TX 79407
Notes:
All LCU Employees are required to complete Title IX & Information Security (FERPA) training and Data Security Training at the time of new hire and annually thereafter.
All LCU Technology employees are subject to CJIS (Criminal Justice Information Services) training and monitoring. Fingerprinting and criminal background checks are included in this process.
Disclaimer:
This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.
Apply Now
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806.796.8800 Contact Us
5601 19th St - Lubbock, Texas 79407
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