Call Volume, Cellular Telephone, Communication Skills, Computer Skills, Contract Requirements, Detail Oriented, Establish Priorities, Follow Through, GPS (Global Positioning System), Microsoft Office, Office Equipment, Operations Management, Presentation/Verbal Skills, Record Keeping, Staff Development, Staff Training, Telephone Skills, Typing, Word Processing, Writing Skills
General Description
This full-time position, under the supervision of the Senior Operations Manager, is responsible for the telephone system, handling receptionist duties, some typing and/or word-processing and other basic clerical support duties for the Bridgeton facilities.
Job Requirements (Performs other WORK-RELATED duties as assigned by immediate SUPERVISOR)
- Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.
- Answering incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.
- Complete Random Accountability Calls Daily.
- Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking system.
- Delivering information about resident accountability to the Manager of Duty.
- Recording clear, complete, accurate and concise telephone messages.
- Maintaining Resident Cell Phone Inventory.
- Operating office equipment such as a computer and facsimile.
- Participating in mandatory training and staff development sessions; and
- Performing other work-related duties as directed by the Director, Operations
Qualifications/Skill Requirements
This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.
Knowledge:
- Excellent Communication Skills, both verbal and written
- Ability to handle high volume calls
- Maintain accurate of call activities
- Basic Computer Skills
- Modern office principles and protocol; Modern office equipment including computer; Microsoft office
Abilities:
- Communicate effectively with all levels in the organization.
- Project a professional image for the company; Learn and implement contract requirements regarding community corrections and accountability.
- Maintain acceptable attendance; Manage time and prioritize activities to meet the responsibilities and duties of this position.
- Provide attention to detail and follow-through; Establish and maintain working relationships with co-workers, contracting agencies, and vendors.
- Be flexible enough to meet unexpected job-related schedules; Meet contract agency clearance requirements; and execute all duties in accordance with this position description.
Education Requirements
This position requires a high school diploma or a GED (advanced office/business training preferred)