Operations Administrative Coordinator

Easton Town Center | Columbus, Ohio

The Operational Hub Behind an Exceptional Guest Experience

At Easton Town Center, every great guest, tenant, and merchant experience starts behind the scenes. From coordinating maintenance requests and supporting operational projects to managing critical information and vendor relationships, our Operations team helps keep one of the nation's premier mixed-use destinations running smoothly.

We're looking for an organized, proactive, and detail-oriented Operations Administrative Coordinator to join our team. This role serves as the central point of communication and coordination within the Operations Department, helping connect tenants, vendors, contractors, and internal teams while supporting the daily operations of a dynamic and fast-paced environment.

If you thrive on organization, enjoy solving problems, and take pride in keeping complex operations running efficiently, we'd love to hear from you.

What You'll Do

As the Operations Administrative Coordinator, you'll be a key resource for the Operations team, helping ensure information flows efficiently and operational needs are addressed promptly and professionally.

Operations Coordination

• Manage and monitor maintenance work orders through the electronic work order system.
• Receive and respond to tenant service requests and direct inquiries to the appropriate team members.
• Coordinate and schedule vendor and contractor activities.
• Assist in maintaining daily operational schedules and communications.
• Support maintenance and operational teams with administrative coordination and project tracking.

Administrative Support

• Assist Operations Managers with scheduling, correspondence, reporting, and special projects.
• Maintain electronic records, logs, and databases related to vendors, compliance activities, tenant communications, and operational initiatives.
• Support the department's electronic document management and content systems.
• Assist with editing and maintaining department policies, procedures, and operational documentation.
• Manage departmental credit card reconciliation and administrative reporting.

Tenant & Vendor Relations

• Assist with tenant communications, compliance notices, and operational correspondence.
• Maintain vendor records and ensure Certificates of Insurance (COIs) remain current.
• Coordinate tenant mailbox assignments and related requests.
• Support vendor and contractor onboarding and documentation requirements.

Compliance & Reporting

• Track and manage fire inspection violations, including tenant notifications, work order creation, and completion tracking.
• Help maintain OSHA-related records and training documentation.
• Manage training logs for the Maintenance and Repair team.
• Track and report monthly merchant closures and other operational metrics.
• Coordinate quarterly waste and hauling reporting activities.

Technology & Process Support

• Create and maintain spreadsheets, reports, maps, and presentations.
• Assist with operational reporting and data analysis.
• Support process improvements that enhance efficiency and service delivery across the department.

What You Bring

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Three to five years of administrative, operations, facilities, property management, or related experience.
• Strong proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Strong technical aptitude and ability to learn new software systems quickly.
• Experience working with work order or maintenance management systems is a plus.

What Makes You Successful

• Exceptional organizational and time-management skills.
• Strong attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service mindset.
• Analytical thinking and problem-solving abilities.
• Ability to work independently while collaborating effectively with a team.
• Professionalism, discretion, and reliability.

Why Join Easton?

Easton Town Center is one of the most recognized mixed-use destinations in the country, serving millions of visitors annually. This role offers the opportunity to work alongside a collaborative operations team while supporting the systems, people, and processes that help make Easton a premier destination.

You'll be part of a team that values service, professionalism, innovation, and operational excellence—and you'll play a visible role in helping Easton deliver an exceptional experience every day.

Work Environment

This position is primarily based in a professional office environment and regularly utilizes computers, phones, office technology, and electronic management systems. Occasional interaction with operational areas throughout the property may be required.

Physical Requirements

• Frequent use of computers and office equipment.
• Occasional walking throughout the property.
• Ability to lift up to 25 pounds occasionally.
• Ability to perform the physical requirements necessary to support operational activities and office functions.

Equal Opportunity Employer

Steiner Real Estate Services is committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.