Operations Administrative Specialist

The Operations Administrative Specialist provides administrative, sales, and operational support for a Ready-Mix concrete operation. This role serves as a key point of coordination between customers, sales representatives, dispatch, plant operations, drivers, accounting, and company leadership. Responsibilities include customer account management, project setup, bid and quote support, reporting, employee programs, event coordination, and day-to-day administrative functions that support efficient business operations. This is an in-office role.

What You'll Do:

• Set up and maintain customer accounts, projects, pricing, and product information within company systems.
• Coordinate project information between customers, sales, quality control, dispatch, and plant operations teams.
• Manage customer documentation, including contracts, tax-exempt forms, credit applications, and account updates.
• Prepare and distribute quotes, pricing sheets, bid information, and other customer-facing documents.
• Monitor public bidding opportunities and assist with project lead tracking and sales support activities.
• Provide administrative support to sales representatives by researching customer information, pricing, and production data.
• Maintain operational reports, spreadsheets, and tracking tools related to production, deliveries, and plant activities.
• Coordinate communication and paperwork between plants, dispatch, drivers, customers, and office personnel.
• Track employee attendance, call-ins, bonus authorizations, and other workforce-related records.
• Support onboarding and offboarding activities by maintaining employee records, apparel inventories, and internal tracking documents.
• Coordinate employee recognition programs, including birthdays, anniversaries, milestone awards, and appreciation events.
• Plan and coordinate meetings, banquets, conventions, customer visits, and other company-sponsored events.
• Arrange travel, lodging, transportation, registrations, and itineraries for employees and customers as needed.
• Process invoices, expense reports, utility reimbursements, and supporting documentation for accounting and accounts payable functions.
• Order and maintain office supplies, promotional materials, business cards, apparel, and other company resources.
• Maintain organized filing systems and records related to customers, employees, operations, and regulatory requirements.
• Assist with urgent operational needs and special projects by providing administrative support and problem resolution.
• Generate reports and provide data analysis to support operational and business decisions.
• Serve as a key administrative resource for plant managers, sales personnel, dispatchers, and leadership teams.
• Perform other administrative, operational, and customer support duties as assigned.

• Competitive pay and PTO from day one
• Paid weekly on Friday!
• Health, dental, vision, and life insurance
• Retirement savings plan
• Paid holiday's and wellness programs

• High school diploma or equivalent
• 1-3 years of administrative or office support experience
• Experience in construction, Ready-Mix, aggregates, or transportation industries, preferred
• Familiarity with dispatch systems, ticket-based workflows, or job-costing environments, preferred
• Experience with accounting or ERP systems (e.g., Viewpoint, Paylocity, or similar), preferred
• Must have a current and valid driver's license.