Operations/ Administrative Support

Operations Support/Admin (Data Center)

Position Summary

The Operations Support/Admin (Data Center) provides project coordination and high-level administrative support to data center operations and executive leadership. This role is responsible for managing operational projects, coordinating schedules, and ensuring seamless communication across teams. The position plays a critical role in maintaining organizational efficiency by balancing project oversight with executive support functions such as calendar management, meeting coordination, and reporting.

Key Responsibilities

Project & Operations Support:

• Coordinate and support operational projects within the data center environment, ensuring timelines and deliverables are met
• Track project milestones, action items, and dependencies across cross-functional teams (Operations, Facilities, IT, Security)
• Prepare project documentation, status reports, and executive summaries
• Assist in process improvement initiatives to enhance efficiency and service delivery
• Monitor and report on KPIs, SLAs, and operational metrics

Executive & Administrative Support:

• Manage complex calendars for senior leadership, including scheduling meetings, prioritizing conflicts, and coordinating across time zones
• Organize and prepare materials for meetings, presentations, and executive briefings
• Coordinate internal and external meetings, including logistics, agendas, and follow-ups
• Maintain accurate records, reports, and documentation for leadership review
• Serve as a point of contact between executives and internal/external stakeholders

Communication & Coordination:

• Facilitate communication between technical teams and leadership to ensure alignment on priorities
• Track and follow up on key action items from leadership meetings
• Assist in planning and coordinating operational reviews, audits, and leadership meetings
• Support vendor coordination, including scheduling, documentation, and communication

Qualifications

Education & Experience:

• Bachelors degree in business administration, Operations, or related field (or equivalent experience)
• 35+ years of experience in project coordination, operations support, or executive administrationpreferably in a data center or technical environment

Skills & Competencies:

• Strong organizational and administrative skills with exceptional attention to detail
• Experience managing executive calendars and supporting senior leadership
• Ability to handle sensitive and confidential information with professionalism
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
• Familiarity with project tracking tools (Smartsheet, Asana, Jira, or similar)
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment

Key Performance Indicators (KPIs)

• Timely and accurate scheduling and calendar management
• On-time completion of project milestones and deliverables
• Executive satisfaction and responsiveness
• Accuracy and quality of reports and documentation
• Efficiency of meeting coordination and follow-up execution

Work Environment

• Data center and/or corporate office environment (onsite)
• Frequent interaction with technical and operations teams
• May require flexibility to support leadership schedules
• House 8am-5pm

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