Billing, Communication Skills, Computer Skills, Customer Support/Service, Delivery Driving, Maintenance Services, Operational Communications, Operations Management, Order Picking/Packing, Organizational Skills, Process Development, Process Improvement, Record Keeping, Resolve Customer Issues, Schedule Development, Staff Requirements, Team Player
Operations Administrator
Core Role
The Operations Administrator is the single point of contact for all end-user service requests. This role manages scheduling for daily requests, including deliveries, installations, pick-ups, and moves, ensuring efficiency and alignment with customer demands and operational goals.
Primary Duties and Responsibilities
- Maintain open communication with customers and adhere to the Sundown Rule.
- Establish daily manpower requirements based on service requests.
- Schedule and confirm deliveries with customers in advance.
- Maintain accurate records for all pick-ups and deliveries.
- Print, review, and separate daily tickets.
- Review returned tickets for approval and updates.
- Manage weekly and monthly reports.
- Handle customer invoicing and reporting.
- Identify process improvements and recommend changes.
- Place small product and service orders as needed.
Other Duties and Responsibilities
- Communicate discrepancies with Operations Manager.
- Work with customers to resolve scheduling issues.
- Maintain up-to-date schedules.
- Assist with managing vehicles, equipment, and supplies.
- Maintain a professional attitude.
- Work overtime as needed. (40hr work week scheduled, depending on work tempo, may be as much as 45 hours.)
- Perform other duties as assigned.
Authority & Decision-Making
- The Operations Administrator has the authority to adjust daily schedules as needed to meet operational demands and maintain efficiency.
- All schedule changes must align with direction or notification from the Operations Manager.
- Responsible for communicating all schedule changes promptly to team members and customers.
- Empowered to proactively adjust schedules to optimize labor efficiency and prevent delays.
- Ensures clear and immediate communication of all changes to crews, customers, and stakeholders.
Education and/or Experience
- Associate degree
- Minimum 4 years related experience preferred.
- Strong computer skills.
- Excellent organization and communication skills.
- Ability to work in a team environment.
- Ability to work overtime as needed.
S
Storr Office Environments