Duration: 05 Months
Job Description: 

This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing.

Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.

Essential Job Functions: 

Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations Analyst include:

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications in process improvement projects.
• Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to our internal/external partners and clients.
• Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.
• Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.

More broadly, analysts are expected to display the following skills and competencies:

• Strong problem solving through ability to analyze qualitative, operational & financial data.
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types.
• Ability to concisely and effectively communicate with senior management.
• High degree of adaptability & intellectual curiosity, comfortable with ambiguity.
• Exceptional teamwork and collaboration.

Required Qualifications: 

• Bachelor’s Degree or equivalent experience of ideally 2+ years in an operational or support environment.
• Attention to detail in documenting and implementing requirements.
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues.
• Excellent written and verbal communication skills.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Strong decision making and analytical skills.
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues.
• Strong aptitude to technology based tools and databases (i.e., Excel, Access).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

Preferred Qualifications: 

• 1-2 years of Operational Analyst experience.
• Technically savvy in relation to Windows systems and software.
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization.