Operations Analyst

LanceSoft Inc

Atlanta, GA

JOB DETAILS
JOB TYPE
Full-time
LOCATION
Atlanta, GA
POSTED
30+ days ago
Enter Job Description... Provide support for cross-functional teams responsible for driving efficient processing of automated workflows. The Operations Analyst's roles and responsibilities: Monitor and maintain operations workflows, ensure that processing and service level targets are met, troubleshoot and coordinate the identification and resolution of issues with internal stakeholders, and communicate status changes to external stakeholders Assist in generating, reviewing, analyzing, and potentially creating operational reports and queries to monitor metrics associated with the success of automated workflows Work with stakeholders to understand pain points, assess enhancement requests, and monitor existing requests MUST HAVES: DevOps Deep analytical skills and ability to formulate data-driven recommendations Strong oral and written communication skills Data analysis experience (Excel, Tableau, SQL, Python) Experience managing stakeholder relationships and working with cross-functional teams Public Trust clearance (Can start with Interim) Nice to Haves: 2+ years experience in business operations, project management, or data analytics - prior experience as an ops lead preferred Experience with project management tools (Jira, Blueworks Live, Confluence) Experience implementing solutions that utilize robotic process automation (RPA), natural language processing (NLP), or Hyperscience EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

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LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/