Operations Analyst – Data & Process Automation

About the Opportunity

We are seeking a highly analytical and detail-oriented Operations Analyst to support and scale a growing residential electric vehicle (EV) managed charging program. This role combines program operations, data analysis, customer support, and process automation. The ideal candidate enjoys working with large datasets, solving operational challenges, and identifying opportunities to streamline manual processes through automation and AI-driven solutions.

This is an exciting opportunity to join a team launching new initiatives and expanding program capabilities. The Operations Analyst will play a key role in building, executing, and continuously improving operational processes that support program growth and customer success.

Key Responsibilities

Program Operations & Process Management

• Execute and support critical operational processes, including eligibility verification, enrollment reviews, invoice reconciliation, exception handling, and program compliance activities.
• Manage on-hold participant lists and resolve operational issues impacting program participation.
• Support the development, implementation, and scaling of operational processes for new program initiatives.
• Ensure accuracy, consistency, and completeness across multiple data sources and systems.

Data Analysis & Reporting

• Analyze large datasets to identify trends, anomalies, and opportunities for operational improvement.
• Perform data validation, cleansing, reconciliation, and troubleshooting activities.
• Develop and maintain reports, dashboards, and operational metrics using Excel, Power BI, and related tools.
• Monitor program performance and provide insights to support decision-making.

Process Improvement & Automation

• Identify opportunities to improve efficiency through workflow optimization and automation.
• Partner with technical teams to evaluate and implement AI-driven solutions that reduce manual effort and improve scalability.
• Utilize tools such as Python, Power Query, and Power Automate to streamline operational tasks and reporting processes.
• Document processes and recommend best practices for operational excellence.

Customer Support & Stakeholder Communication

• Conduct outbound calls and email communications with program participants regarding enrollment follow-ups, data verification, account issues, and dispute resolution.
• Respond to participant inquiries and support issue resolution in a professional and timely manner.
• Collaborate with internal stakeholders and external partners to address operational challenges and improve program outcomes.

Cross-Functional Collaboration

• Work closely with program managers, product teams, technical teams, and external partners to define data requirements and resolve data inconsistencies.
• Support continuous improvement initiatives across operations, reporting, and customer experience functions.

Required Qualifications

• Bachelor's degree required.
• Advanced proficiency with Microsoft Excel, including complex formulas, pivot tables, lookups, and large dataset analysis.
• Experience using Python for data analysis, data manipulation, or process automation.
• Experience developing reports and dashboards using Power BI.
• Strong experience with data cleansing, validation, reconciliation, and troubleshooting.
• Demonstrated ability to manage large datasets while maintaining a high level of accuracy and attention to detail.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to manage repetitive operational tasks while maintaining accuracy and quality.

Preferred Qualifications

• Experience with Power Query and Power Automate.
• Salesforce or other CRM platform experience.
• Experience implementing workflow automation solutions.
• Familiarity with AI-enabled operational processes and automation tools.
• Experience within utility, energy, sustainability, transportation, or EV-related programs.
• Understanding of EV charging data, telematics, demand response programs, or managed charging initiatives.
• Ability to interpret technical reports and translate findings into actionable business recommendations.
• Comfortable learning and adopting new technologies in a fast-paced environment.

What Success Looks Like

• Maintains high accuracy across critical operational processes and data workflows.
• Identifies and implements process improvements that increase efficiency and scalability.
• Develops reporting and analytical insights that support business decisions.
• Helps reduce manual work through automation and AI-driven solutions.
• Contributes to successful program growth while delivering a positive participant experience.

Additional Information

This role is ideal for candidates who enjoy balancing operational execution with analytical problem-solving. Approximately 60–70% of the role focuses on program operations and data management, while 30–40% focuses on reporting, process improvement, automation, and analytics initiatives.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.