Operations Analyst (hybrid-Chicago, IL)

As our new Operations Analyst, you will be supporting an industry-leading team, and will help empower results for our clients by providing innovative and effective solutions supporting our Commercial Risk Claims organization on various projects and initiatives to achieve Aon’s strategic goals.

This is a hybrid opportunity that requires 1-3 days per week working onsite in the Chicago, IL office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Engage with global, regional, and country claims and operations leaders on projects which align with the firm’s global claims strategies.
• Document business processes across the claims value chain to support the identification of lean improvements.
• Participate in technology discovery workshops to help define requirements to support business processes.
• Build multifaceted data visualizations including graphics, charts, and tables to be applied in management reporting, presentations, and external client / carrier deliverables.
• Strong quantitative reasoning skills and experience using data to provide insights to executive leadership and other departments.
• Understand multiple data sources and structures to maintain strong data infrastructure, bringing relevant data sources into a consolidated environment for more efficient data manipulation and relationship reporting.
• Frequent engagement with Aon’s data & analytics teams in Dublin, Krakow, Singapore and India.
• Willingness to take ownership of initiatives and perform in a fast-paced environment.
• Actively participates in team meetings and handles action items and responsibilities in a timely manner.
• Responsible for staying current on industry trends and standard methodologies and advising the team leadership of relevant information.
• Able to prioritize, manage workload, and respond accordingly to requests that are urgent in nature.
• Cooperative and professional with colleagues, clients and business partners, demonstrating excellent interpersonal skills as well as the ability to deliver results promptly.

How this opportunity is different

As an operations analyst in the global claims team, this individual is responsible for supporting daily activity including, but not limited to: detailing business processes and technology requirements, participating in working groups to discuss and address challenges, industry research and analysis, database management including data cleansing and formatting, report development and distribution, developing business intelligence tools including dashboards and data visualization, and the creation of presentations. This individual needs to be proactive, collaborative, displays a willingness to learn, strong attention to detail, ability to handle tight due dates, the skills for problem solving, and the capacity to handle several projects at once.

Skills and experience that will lead to success:

• College degree, or equivalent experience preferred - ideally in business, insurance, economics, engineering, statistics, information systems / MIS, computer science or other analytical related fields. Insurance and Claims knowledge a plus.
• Power BI and Databricks preferred but not required.
• Comfortable across multiple systems and interfaces.
• Diligent, excellent problem-solving skills, and high level of accuracy.
• Strong written and verbal communication skills; well organized and the ability to learn and follow directives.
• Ability to meet target dates.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $65,000 to $83,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Summary of Benefits:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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