Operations Analyst II : 26-01848

This role is responsible for investigating and analyzing competitor platforms and customer experiences within the ecommerce landscape. The successful candidate will conduct in-depth research, evaluate user journeys, and gather market insights to inform strategic decisions. This project-based position offers a unique opportunity to contribute to a leading digital marketplace.

Key Responsibilities:

• Research and analyze competitor products and services.
• Test and document end-to-end customer journeys on various platforms.
• Evaluate product design, functionality, and user experience.
• Monitor industry events, retail trends, and logistics innovations.
• Synthesize findings into clear, actionable reports and presentations.

Must-Have Skills:

• Strong analytical and research capabilities.
• Excellent written and verbal communication.
• High level of organization and attention to detail.

Domain / Industry Experience: Experience or strong interest in e-commerce, digital marketplaces, retail, or technology sectors is preferred to understand the competitive landscape and customer behavior within these industries.