Operations Analyst

Job Title: Operations Analyst

Start Date: Summer/Fall 2026

Department: Store Operations

Reports to: Business Intelligence Manager

FLSA Status: Non-Exempt

Location: In-office at the Lynnwood Home Office

POSITION PURPOSE

The Business Intelligence Analyst plays a critical role in supporting strategic decision-making at Zumiez by delivering high-impact reporting, actionable insights, and process automation. Focused on sales, profitability and operational efficiency, this role combines strong technical skills with business acumen to turn data into strategic advantage. You'll work across teams-partnering closely with IT, Finance, and Field Leadership-to improve reporting systems and support informed decision making through thoughtful analysis. Your work will directly influence store performance and leadership decision-making across the company.

KEY PRIORITIES

• Build and enhance Store Operations reporting tools and dashboards with a focus on automation and first-class user experience
• Analyze sales, product, and operational metrics to uncover performance insights and forecast future outcomes
• Provide clear, actionable recommendations to leadership based on robust data analysis
• Ensure high standards for data quality, accuracy, and integrity across systems and reports
• Serve as the go-to expert for product sales reporting and field-focused analytics

JOB DUTIES AND RESPONSIBILITIES

Data Analytics to Generate Insights

• Design and execute advanced queries across various datasets to support business decisions
• Analyze product and sales data to identify trends and improvement opportunities

Reporting, Dashboards & Automation

• Develop and maintain interactive dashboards and reports using PowerBI, Excel, and SQL
• Transition legacy manual reports to modern, automated, push-based solutions
• Ensure reports are intuitive, actionable, and aligned with leadership priorities

Field & Cross-Functional Collaboration

• Partner with District Managers, Field Leaders, and Store Managers to support decision-making with data
• Provide coaching tools to evaluate and drive individual and store-level performance
• Collaborate with IT, Finance, and BI teams to align data integrity and system functionality with business needs

JOB DUTIES AND RESPONSIBILITIES (CONTINUED)

Operational Support & Process Improvement

• Optimize product reporting tools that support sales team leaders in driving sales
• Respond to labor system questions, troubleshoot issues, and coordinate fixes with technical teams
• Act as the Store Operations liaison to ensure systems and tools reflect current business strategy

JOB REQUIREMENTS & QUALIFICATIONS

• 2-3 years of experience in business intelligence or data analytics, preferably in the retail sector.
• Proficient in SQL, Excel, DAX, Power Query, and PowerBI for data analysis, reporting, and dashboard creation.
• Experience in sales analysis, labor reporting and predictive modeling.
• Bachelor's degree in Data Science, Business Analytics, Statistics or related field.
• Demonstrated ability to present complex data insights effectively to non-technical stakeholders
• Strong analytical, problem-solving, and project management skills.
• Retail, hospitality, or restaurant analyst experience preferred.
• Thrives in an environment of ambiguity with a passion for entrepreneurship/consulting
• Travel required, approximately 5% annually
• Other duties as assigned
• Attendance and participation in company events

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Prolonged periods of sitting at a desk and working on a computer. The employee must occasionally lift and/or move up to fifteen pounds, occasionally lift and/or move up to thirty pounds.
• Work environment: While performing the duties of this job, the employee will work in an office environment. The noise level is generally moderate.

BENEFITS:

• Pay Range: $27.50 to $35.00 per hour
• Medical, Dental & Vision Insurance, following an initial wait period
• 401k after meeting qualifications
• Long Term Incentive Eligible
• Bonus Eligible
• Paid Parental Leave
• Life Insurance
• Paid Vacation and Paid Sick Leave
• Stock Purchase Program
• Employee Discount on Zumiez product