Operations Analyst

Operations Analyst
Locations:1st choice = Pennington, NJ ;2nd choice = Jacksonville, FL ;
Hybrid - minimum of 3 days/week onsite
Duration of Contract: 12 months**This role is a potential contract to hire and will require resources that do not require sponsorship now or in the future.**

Target Start Date: ASAP - 3 weeks after acceptance
Training schedule: may need to be in office more than 3 days for training

Job Description:
The Institutional Retirement Payroll, Benefits, and Disbursements Team within WMO is responsible for payroll and benefits processing, money movement, participant-level maintenance and tax reporting support for 401(k) Defined Contribution, Non-Qualified Deferred Compensation (NQDC), Institutional Trust and Custody, Defined Benefit and Health Benefits Solutions (HBS) products.
The Employee Benefit Trust Disbursements (EBT) Team facilitates the processing of pension payment disbursements, payee maintenance updates, reconciliation, tax reporting/testing, money movement, and deceased payment recoveries. Products supported include Institutional Trust & Custody.
This Transaction Management Ops Analyst is responsible for complex transaction and fulfillment processing, including the movement of assets into and out of accounts.
Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.

Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

This candidate must have excellent communication and client management skills to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. They must possess initiative and desire to enhance client satisfaction through timely and accurate implementations for our product.
Required Skills:
Highly organized
Self-starter attitude and demonstrates initiative
Ability to multi-task and handle multiple projects in a short time period
Exceptional attention to detail and the ability to hold others accountable without direct supervision
Flexibility with ability to handle a variety of tasks and projects independently
Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
Proven ability to provide comprehensive solutions to complex needs and/or problem
Ability to prioritize and meets established deadlines
Proficient Microsoft Excel and Word skills
Excellent verbal and written communication skills
Ability to adapt to a changing environment
Desired Skills:
Advanced Microsoft Excel and Word skills
Familiarity with Employee Benefit Trust and/or pension products