Alliance/Partner Marketing, Cross-Functional, Customer Support/Service, Detail Oriented, Inventory Cycle Counts, Inventory Levels, Inventory Management, Inventory Reports, Logistics, Marketing, Multiplatform/Cross-Platform, On Site Support, Onboarding, Operational Support, Operations Management, Organizational Skills, Performance Metrics, Physical Inventory, Plumbing, Problem Solving Skills, Process Improvement, Product Support, Promotional Programs, Purchase Orders, Record Keeping, Reporting Dashboards, Team Player, Third-Party Logistics (3PL), Time Management, Warehouse Coordination, Warehousing, Work From Home, eCommerce
Operations & Fulfillment Manager
Mooresville, NC – Hybrid
About the Role
Our client is a leading manufacturer of premium bathroom fixtures and Amazon’s top-rated toilet seats. As we expand operations with a new fractional warehouse in Mooresville, NC, we’re looking for an Operations & Fulfillment Manager to play a hands-on role in scaling our logistics and day-to-day operations.
This hybrid position combines on-site warehouse coordination with remote operational support. You’ll be a key contributor across fulfillment, inventory, customer service, and process improvement—working closely with internal teams and third-party partners to ensure smooth, accurate, and efficient operations.
If you’re detail-oriented, adaptable, and excited to make a real operational impact within a growing ecommerce brand, this role offers the opportunity to do exactly that.
Role Highlights
- Hybrid schedule: approximately 50% on-site in the Mooresville warehouse, 50% remote
- Work with a top-rated ecommerce brand in a growth phase
- Broad, hands-on responsibilities with high visibility and impact
- Ideal for candidates with experience in ecommerce logistics, fulfillment, or customer support
- Familiarity with plumbing products is a plus
Key Responsibilities
Warehouse & 3PL Operations
- Oversee daily inbound and outbound activity at the 3PL warehouse
- Coordinate inventory restocks and cycle counts
- Partner with warehouse staff to ensure accurate, on-time fulfillment
- Help maintain safe, organized, and compliant warehouse practices
Shipping & Logistics
- Create, manage, and monitor outbound shipments across platforms such as Amazon and Shopify
- Investigate and resolve delivery issues, damage claims, and missing shipments
- Ensure packaging and labeling standards are consistently met
Customer Service
- Respond to customer support tickets and emails related to returns, warranties, and general inquiries
- Process refunds and exchanges with professionalism and attention to detail
- Monitor customer reviews and service-related performance metrics
Inventory Management
- Track inventory levels across multiple warehouses and systems
- Support purchase order creation and restocking coordination
- Reconcile physical inventory with system records to maintain accuracy
Process Improvement & Documentation
- Document workflows and standard operating procedures (SOPs)
- Identify and recommend process improvements to increase efficiency
- Assist with onboarding and optimizing operational tools, dashboards, and shipping platforms
Marketing & Cross-Functional Support
- Coordinate product send-outs for influencer seeding and samples
- Support product bundling, returns, or logistics for promotional campaigns
- Collaborate with marketing, product, and operations teams as needed
Flexible & On-Site Support
- Serve as a reliable on-site presence to support operational scaling
- Adapt to evolving business needs in a fast-moving environment
- Balance remote work with in-warehouse responsibilities