Sign upLog in

Operations and Maintenance Analyst

Lancesoft

Quincy, MA

Apply
JOB DETAILS
SALARY
$64.28
SKILLS
Agile Programming Methodologies, Analysis Skills, Apache, Application Servers, Atlassian JIRA, Business Analysis, Business Processes, Business Support, Cloud Computing, Command Line, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Data Migration, Data Structures, Database Analysis, Documentation, Enterprise Applications, Financial Reporting, Gap Analysis, Hardware Upgrades, Health Insurance, Healthcare Administration, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Application, Linux Operating System, Mail Services, Maintain Compliance, Management of Information Systems/Technology (MIS), Medicaid, Metrics, Microsoft Windows Server, Operational Audit, Operations Security (OPSEC), Oracle Database, Oracle WebLogic Server, Organizational Skills, Performance Analysis, Privacy Controls, Problem Solving Skills, Process Improvement, Production Systems, Project Evaluation, Query Analysis, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, Root Cause Analysis, SOAP (Simple Object Access Protocol), Secure/SSH File Transfer Protocol (SFTP), Service Level Agreement (SLA), Software Administration, Software Design, Software Development Lifecycle (SDLC), Software Patches, Systems Administration/Management, Systems Maintenance, Systems Reliability, Team Player, Technical Operations, Technical Writing, Test Requirements, Test Tools, Testing, Time Management, Tomcat, Transaction Processing/Management, Unix Operating Systems, Web Server, Web Services, Work From Home, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Quincy, MA
POSTED
2 days ago
Client: State of MA (EOHHS)
Job ID: ITS87-EHS-FY27- Operations and Maintenance ANALYST 001- 135
Title: Operations and Maintenance Analyst
Duration: 12+ Months
Locations: 1 Enterprise Drive, Quincy, MA –02171
Working Hours: Monday through Friday, 9: 00AM to 5: 00PM
Position Type: Hybrid
Pay Range: $60.00 to $65.00 negotiable.

Job Description: EOHHS is seeking to hire an O&M Analyst to join our collaborative Medicaid Management Information System (MMIS) team. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes. This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts. The key responsibilities include planning, developing, and executing interface implementation and data migration activities.
  • The O&M Analyst will actively participate in MMIS internal projects, contribute to security and privacy standards, and support improvements to the Systems Development Life Cycle (SDLC). Candidates with prior experience in Medicaid systems will be given preference. The O&M Analyst will be called upon to act as an active member in all phases of the project including gap analysis, requirements gathering, design and development activities, documentation, testing, implementation, and stabilization. The O&M Analyst is expected to work independently and collaboratively with technical teams and business stakeholders;therefore, exceptional communication, coordination, and documentation skills are essential for success in this role.
  • The primary work location for this role will be at 100 Hancock Street Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 9: 00AM to 5: 00PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Schedules are subject to change based on the operational needs of the business.

Responsibilities:
  • Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
  • Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
  • Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
  • Participate in incident bridge calls for high-priority issues, documenting root cause analysis, and resolution steps.
  • Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
  • Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
  • Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
  • Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
  • Generate and validate MMIS operational and performance reports;support business users with ad-hoc reporting needs.
  • Review incident and service desk metrics to identify recurring issues and recommend process improvements.
  • Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
  • Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
  • Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
  • Ensure compliance with established operational standards, security policies, and organizational procedures.
  • Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

Preferred Qualifications:
  • 8+ years IT experience with strong operations and data analysis experience.
  • Technical knowledge of IT infrastructure, cloud, hosting environments standards.
  • Strong understanding of Enterprise applications design and architecture
  • Strong understanding of data exchange mechanisms and data structures.
  • Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
  • Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
  • Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
  • Experience administering enterprise software platforms, web/application servers (e.G., Apache, Tomcat, or WebLogic).
  • Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes.
  • Strong Knowledge of REST, SOAP Web Services, XML, and data exchange.
  • Experience documenting workflows and managing tracking tickets via platforms like Jira.
  • Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes.
  • Experience in file exchange mechanisms and protocols like sftp is required.
  • Prior experience developing requirement documents and technical specifications is required
  • Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required.
  • Strong health insurance business knowledge with focus on interface designs, data structures, and transaction types.
  • Proficient in business analysis to support all stages of SDLC.
  • Excellent communication and documentation skills.

Education and Certifications: Bachelor’s degree or higher in Business, IT or Healthcare Administration, or equivalent work experience.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

Resume Resources

Free Resume TemplatesFree Resume Builder