Operations and Reporting Analyst

At Arrive, we aim to build stronger, more stable, and rooted communities through quality education, counseling, and financial services because everyone deserves access to homeownership. As a nonprofit organization dedicated to helping low-to-moderate income households become successful homeowners, we provide financial resources and community partnerships that create lasting opportunities for individuals and families throughout Oregon.

We're looking for a collaborative specialist who understands how organizations work and can turn accurate data into meaningful information. This position analyzes program and organizational performance and translates findings into useful reporting and insights for leadership, funders, partners, and other stakeholders. Salesforce administration is an important tool used to accomplish that work.

Working across departments, this role serves as a primary resource for Arrive's internal reports and dashboards and provides data and analysis for annual and impact reports, grant reporting, and other strategic communications. If you enjoy solving problems, uncovering the story behind the data, and helping people use information to make better decisions, your work will directly support Arrive's ability to demonstrate its impact, strengthen its programs, and advance its mission.

Primary Responsibilities

Salesforce and Data Systems

Own Salesforce administration, and ongoing maintenance across all departments, ensuring the platform is fully migrated and functioning for every department and program. Build and maintain dashboards as requested by leadership and department directors. Maintain, organize, and utilize organizational and external data to support Arrive's reporting needs. Oversee the completeness and accuracy of data for all clients, partnerships and grant opportunities.

Reporting and Analytics

Review and interpret organizational data to identify trends, measure outcomes, and provide leadership with useful information for decision-making. In partnership with the Deputy Director and department directors, prepare monthly, quarterly, and annual reports on outputs and outcomes related to HomeOwner Basics, strategic and business plan goals, lending, and loan servicing. Develop internal systems to track department goals and accomplishments and provide regular reports to the Deputy Director and leadership team on performance against goals. Manage grants oversight and programmatic reporting in coordination with the Finance and Development teams. Lead the collection, analysis, and presentation of organizational data for the annual report, impact reports, and other external communications, ensuring data is accurate, compelling, and aligned with organizational goals and stakeholder requirements.

People Leadership

Directly supervise assigned team members, providing goal setting, accountability, coaching, and development support. Maintain visibility in team activities and priorities to ensure alignment between community engagement efforts, organizational objectives and reporting needs.

Research and Strategy

Demonstrate the significance of Arrive's work in the context of local, regional, and national trends affecting homebuyers and affordable homeownership. Research and report on housing market trends and conditions, including trends in homeownership across diverse communities, for business planning, staff and board education.

Preferred Skills and Qualifications

• Bachelor's degree in a related field preferred.
• Strong hands-on Salesforce administration experience required, including user management, data quality, reports, dashboards, routine configuration, staff training, and troubleshooting within an established Salesforce environment.
• Demonstrated ability to teach technical concepts to users with varying levels of technology experience and ensure data literacy across an organization.
• Demonstrated experience administering Salesforce and analyzing data for decision-making purposes.
• Knowledge and proficiency in spreadsheet tools such as Excel.
• Experience with data visualization tools a plus.
• Mathematical and statistical skills to gather, measure, organize, and analyze data.
• Prior experience supervising or mentoring staff.
• Ability to comprehend operational systems, uncover and synthesize connections in data, and translate findings into actionable plans.
• Strong writing skills to convey findings clearly to technical and non-technical audiences.
• A passion for accuracy and an understanding of the value of accurate, consistent, actionable data.
• Knowledge of and commitment to Arrive's mission.
• Excellent organizational skills to manage competing requests and deadlines.
• Ability to work autonomously and make independent decisions with minimal oversight.

Working Conditions

Normal office environment. Occasional standing for long periods of time. Some lifting required (20-40 lbs.). Ability to work some evenings and weekends as needed. This is a full-time position located in Portland, OR. Arrive operates on a hybrid work model, currently at least two days per week in the office, subject to change based on organizational needs. Ability to work occasional evenings and weekends and travel to other training locations are periodically required.

Arrive, formerly known as Portland Housing Center, is a HUD-certified housing counseling agency, a Community Development Financial Institution (CDFI), nonprofit organization founded in 1991 with support from the City of Portland, local banks, and a concerned community. We were founded to ensure all Portland residents have equal access to information and resources to achieve homeownership. Today, we serve the entire state of Oregon. We specialize in providing homebuyers with education, counseling, financial resources, and other homebuying support.

Arrive is committed to providing equal employment opportunity and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We encourage candidates from historically underrepresented communities to apply, and we welcome all who have passion for homeownership and social justice.

Benefits

The salary range for this full-time position is $85,000 - $98,000 commensurate with experience and skills. Arrive offers excellent benefits, including Paid Time Off (PTO), flex time, medical, dental, vision & prescription insurance, FSA plan, 401k with employer contribution, life, AD&D insurance, & long-term disability.

How to apply

Apply online with a Cover Letter & Resume or submit to lisar@hrinfluencellc.com. This position is open until filled. Cover Letters are required; incomplete submissions will not be considered.