Operations - Assistant General Manager - Seaire Lagoon

Reinvent Your Day Outdoors

MetroLagoons transforms everyday life into a vacation. With five resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events—creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.

In addition to managing the park and team members, this person will be involved in the set up and launch of Seaire Lagoon, with a planned soft opening. 

SUMMARY:

The Assistant General Manager, under direction of the General Manager, is responsible for directing all facility operations to include:

• Developing and directing strategic planning efforts; 
• Maximizing sales while monitoring and controlling expenses to meet planned operating profits; 
• Creating and executing strategic business plans, promotions, and productivity targets; 
• Assisting with the development of annual budgets and marketing programs, recruitment efforts and training all employees in accordance with established costs, procedures, and staffing needs; 
• Providing strong leadership and opportunities for overall facility growth and individual skill enhancement

RESPONSIBILITIES:

• Assist in creating SOPs, including written policies and procedures for all facility services, administration, and maintenance
• Coordinate with General Manager on a monthly and yearly basis regarding management reports, outlining key facility statistics and a summary of daily operations
• Initiate constant communication and collaboration with various ancillary departments within the venue to ensure smooth and efficient operation
• Responsible for cash handling policies and procedures
• Ensure accurate facility maintenance procedures and checklists through routine preventative maintenance and repair
• Ensure the staff is fully knowledgeable of the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops
• Ensure appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility staying within budgetary guidelines
• Assess all employees’ progress continually; coach employees with positive reinforcement, and discipline, when necessary, fairly and consistently; participates in annual performance evaluations
• Supervise and follow up on guest requests and comments
• Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability
• Maintain cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction
• Identify, evaluate, and resolve problems in a timely manner, utilizing innovative ideas and sound judgment
• Ensure compliance with all licensing and health requirements

Qualifications:

• HS Diploma or equivalent (required); college degree preferred
• Minimum of 3-5 years operational management experience in a large facility
• Must be available to work mornings,evenings, weekends and holidays. (Shifts will vary)
• Excellent customer service skills
• Efficient, well organized, strong work ethic.  Be able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Strong verbal and written communication skills
• Proficient in appropriate computer skills and office equipment

BENEFITS:

Medical/Dental/Vision, 401(k), Disability, life, Employee Discount Program, including Lagoon entry, F&B/Merchandise discounts, and more!

E.O.E.  MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.