Schedule service calls and installs when product arrives
Use internal CRM and dispatching software to organize field techs’ day
Interact with customers and vendors
Enter detailed notes into CRM regarding customer installations, details of purchase, pertinent information and notes
Follow up on all installs and service calls for any post work needed
Work with outside sales team with basic general inquiries regarding the items sold
Work with vendors to order parts and job materials
Process basic payments using our CRM
Help keep basic office supply closet tidy and stocked
Help keep track of parts/inventory for items used by field techs
Stay in touch with customers during the duration of the project, from confirming their order was placed, confirming their install date, calling post install for customer feedback
Basic miscellaneous clerical duties as needed
Qualifications:
Experience using Service Titan or House Call Pro software a HUGE plus!
Upbeat, enthusiastic, positive, willingness to learn and grow with the company (long term employment and 'move up ladder' goals)
Excellent customer service skills and phone etiquette
Works well in a FAST-paced environment
Strong Attention to detail
Reliable and punctual
Extremely organized
Strong geographical knowledge of the San Diego area for scheduling appointments for field techs
Enjoys working in a casual environment, but conducts him/herself in an extremely professional manner
Previous experience in construction, home improvement, or property management a plus*
Bilingual a plus*
Must like dogs as we are a dog friendly environment*
We have been a leader in our industry for over twenty-five years. You can see our work throughout San Diego County, including Costco, Dixieline, Military Housing, Sand Diego Wild Animal Park, numerous restaurants, and large HOA projects. We are seeking dedicated individuals looking for long-term employment and growth. To learn more about us, please visit our website: www.gdugaragedoors.com