Operations Assistant - Richmond

Core Responsibilities 

1. DSP & Driver Management 

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance. 

• Verify driver check-in, route assignment, and departure timelines. 

• Monitor driver performance, POD compliance, and communication quality. 

• Escalate service or behavioral issues to Hub Manager as needed. 

2. Morning Dispatch Execution 

• Prepare and release daily routes according to volume and cutoff time. 

• Confirm route allocation accuracy and system alignment before driver departure. 

• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders). 

• Ensure all scanners/devices are functioning prior to route launch. 

3. Redelivery Assignment & Service Recovery 

• Review failed delivery cases and assign redelivery routes accordingly. 

• Coordinate with DSPs to ensure next-day redelivery completion. 

• Monitor aging packages and prevent backlog accumulation. 

• Track repeat failure addresses and escalate recurring issues. 

4. Address Correction & Data Accuracy 

• Review incorrect or incomplete addresses in the system. 

• Conduct address verification and update system records timely. 

• Communicate corrected information to drivers and DSP teams. 

• Reduce delivery failure caused by zipcode or input errors. 

5. Exception Package Handling 

• Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.). 

• Investigate root causes and document findings. 

• Coordinate with warehouse team for package location and status verification. 

• Ensure proper system update and status accuracy for all exceptions. 

6. Communication & Coordination 

• Maintain real-time communication between dispatch, DSPs, warehouse, and management. 

• Provide daily dispatch and exception summary report. 

• Support operational improvement initiatives to enhance dispatch efficiency and reduce cost. 

Qualifications 

• Experience in logistics, last-mile operations, or dispatch coordination preferred. 

• Familiar with DSP model and driver performance management. 

• Strong problem-solving and multitasking ability in fast-paced environment. 

• Proficient in Excel and dispatch systems. 

• Bilingual (English/Chinese /Spanish) preferred.